Overview
Schedule
Full-time
Career level
Entry-level
Remote
On-site
Benefits
Paid Holidays
Job Description
Caesars Sportsbook, America's leading sports book provider is adding a Customer Operations Supervisor to our KYC Team at our office in Las Vegas, NV. Reporting to the KYC Manager; you are key to processing new customer applications, handling customer accounts, making account adjustments, handle and securing sensitive customer data (PII), and supporting our sportsbooks and management team. This is an exciting opportunity to join the world's leading sports betting company.
- Generate win/loss statements for customers
- Generate deposit/withdrawal statements for customers
- Updating customer mobile account addresses/phone numbers/emails
- Update documentation on file such as driver's licenses
- Processing KYC documentation
- Selfie Sign-Ups
- Onfido Submissions
- Ontario Reviews
- Nevada Paper Applications
- Perform account adjustments
- Respond to Support emails in a timely manner
- Responsible for organization of documents to be scanned.
- Work in accordance with department policy & procedures to comply with gaming statutes and regulations.
- Other duties as required
- 1 + years Customer Support experience
- 1+ years of experience working in a fast-paced environment
- 1+ years of experience dealing with private/sensitive customer data
- Ability to type 35 words per minute
- Ability to multi-task
- Work varied shifts, including nights, weekends, and holidays
- Good working knowledge of Microsoft Office including Outlook, Word & Excel
- Must be able to work independently with minimal supervision
- Must be confident in one's ability to assess situations and make informed decisions
- Ability to work through high volume and stressful time periods.
- Good interpersonal communication skills
- Strong problem-solving skills
- Ability to handle a diverse range of activities and effectively prioritize responsibilities
ADDITIONAL REQUIREMENTS
- Must be able to sit for extended periods of time
- Must be able to lift, carry, pull or push 25lbs
- Must be able to type for extended periods of time
- Must be able to write for extended periods of time
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FAQs About KYC Customer Operations Supervisor - Full Time Jobs at William Hill Sportsbook
What is the work location for this position at William Hill Sportsbook?
This job at William Hill Sportsbook is located in Las Vegas, NV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at William Hill Sportsbook?
Employer has not shared pay details for this role.
What employment applies to this position at William Hill Sportsbook?
William Hill Sportsbook lists this role as a Full-time position.
What experience level is required for this role at William Hill Sportsbook?
William Hill Sportsbook is looking for a candidate with "Entry-level" experience level.
What benefits are offered by William Hill Sportsbook for this role?
William Hill Sportsbook offers Paid Holidays for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at William Hill Sportsbook?
You can apply for this role at William Hill Sportsbook either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.