L&D Manager

About Convene Inc.

Convene, Inc. is a Tampa based, award-winning technology services organization with offices and resources throughout the US, Mexico, and India. We have successful, referenceable customers, competitive benefits, and high-growth opportunities. L&D Content Strategy / Instructional Design – D365 & Enterprise Systems (Part Time) Organization: IT – Continuous Delivery LATAM and India Role Purpose Own and scale the global learning content strategy, framework, and quality model for enterprise business transformation platforms (including Dynamics 365) and integrated enterprise tools and business processes, designed to be measurable, outcomes driven, and demonstrably impactful to business performance and system adoption. This role ensures technology enablement, adoption and learning is accurate, role based, globally consistent, and deployment ready, while continuously innovating through AI enabled approaches and modern adult learning principles, with defined metrics to assess learning effectiveness, quality, and real-world application. The role builds and manages a flexible bench of part-time content developers to deliver learning at scale alongside global system execution, leveraging data and feedback loops to continuously improve impact and value. What This Role Owns• End to end accountability for Enterprise platform Instructional Desing & learning content (envision → design → develop → QA → deliver → measure optimize→ scale) (i.e., D365)• The global framework and standards for how technology learning is created, governed, and scaled• Content quality, consistency, and accuracy aligned to approved solution designs and business processes• Innovation in learning through AI assisted content creation, curation, and personalization• A bench of part time / contract content developers with predictable, standards driven throughput• Alignment of learning to deployment waves, releases, and ongoing system evolution Key Responsibilities (Highlights) Global Instructional Design / Content Strategy & Framework• Define a repeatable, scalable approach for creating technology learning across global D365 implementations (i.e., D365)• Establish standards grounded in modern adult learning principles (role relevance, experiential learning, applied context, just in time enablement)• Design role-based learning paths aligned to D365 security roles and end to end business processes Content Lifecycle & QA Ownership• Translate D365 designs and releases into clear learning outcomes and structured curricula• Oversee creation of eLearning, videos, simulations, job aids, instructor led enablement, and release based learning• Enforce a formal QA process validating accuracy, usability, accessibility, and delivery readiness Innovation Through AI & Modern Practices• Leverage AI to accelerate content development, improve consistency, and reduce rework• Explore adaptive learning, personalization, in platform enablement and smarter content maintenance over time• Continuously evolve learning formats based on learner behavior, system usage, feedback, and outcomes Governance & Cross Functional Alignment• Serve as single point of accountability for learning content quality and standards• Partner with Change Management, Solution Architects & Leads, Product Owners, SMEs, HR, and Continuous Delivery teams• Partner with 3rd Party Service Partners and Advisory Partners• Balance global consistency with flexibility needed to support business execution People Leadership• May have input to hire, onboard, and manage part time/contract content developers• Provide direction, quality feedback, and coaching aligned to standards and expectations• Manage capacity and sequencing to support a multi-year global rollout What Success Looks Like• A clear, adopted global learning framework for all enterprise systems and business transformation initiatives• High quality, role based learning and contextual in application guidance delivered consistently alongside deployments• Measurable improvements in readiness, adoption, on the job performance and time to proficiency• Reduced rework and confusion from outdated or inaccurate training through proactive content governance and continuous measurement• A scalable, innovative learning model that evolves with the platform and is continuously refined based on impact and effectiveness Preferred Background• Experience supporting business transformation and enterprise technology implementations (ERP/CRM preferred; Dynamics 365 strongly desirable)• Experience in Information Technology, technology enablement, or digital transformation, not solely traditional HR/L&D• Demonstrated ownership of learning content strategy, standards, and quality in complex environments• Hands on experience applying modern adult learning practices (applied learning, role-based enablement, experiential design)• Exposure to AI enabled learning, content development tools, and modern in platform enablement strategies with a mindset for continuous innovation• Experience managing contract or part-time content creators with clear expectations and quality controls• Comfortable operating within Continuous Delivery / Agile environments and aligning learning to releases Why This Role Exists To ensure learning is treated as a core global delivery capability—one that scales with enterprise transformation including the Unity Program (& Dynamics 365 implementation), continuous improvement, and organizational change management, while materially improving adoption and business outcomes through leveraging AI and modern learning practices.