L07-Emergency Dispatch

Position Type:     Emergency DispatcherLocation:     Mesa, AZHourly rate: $28.41Contractor benefits: Medical, Vision, Dental, 401kJob Description: The GSOC is a 24/7/365 operations center. This position requires the ability to work a rotating schedule and variable shifts, to include night shifts, weekends, and holidays. Position Responsibilities:• Responsible for answering and entering emergency calls while simultaneously dispatching for, and monitoring multiple fire and security radio channels with moderate to high volume radio traffic• Provide approved Pre-Arrival Instructions according to policies and procedures• Make required and requested notifications• Working in a team environment• Support training and Standard Operating Procedures (SOP) formulation as needed• Candidate will be Emergency Medical Dispatch (EMD) trained in-house• Maintaining excellent attendance• Providing excellent, empathetic customer service, and professionalism with all client interactions in a crisis communications center environment• Working under stressful situations in a collaborative team environment• Hearing and understanding multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD)• Ability to make critical decisions in real-time Required Skills:• 1+ years of experience working as an emergency dispatcher at an Emergency Communications Center (ECC)/Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection, or Emergency Medical Services• 1+ years of experience multi-tasking in a critical/crisis oriented, team environment• Experience using all the following Microsoft Office Applications (Word, Excel, PowerPoint• Experience with the position responsibilities of this positionMust be U.S. Person for purposes of Export Compliance. EEO Statement Apollo Professional Solutions, Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, disability status, medical condition, pregnancy, genetic information, protected veteran status, gender, sexual orientation, gender identity or expression, or any other status or characteristic protected under federal, state, or local law.#MWL