L1 Data Center Technician
IconmaReno, NV
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Job Description
Our Client, a IT Services company, is looking for a L1 Data Center Technician for their Reno, NV location.Responsibilities:
- Install Servers and Switches
- Troubleshoot Servers and Switches
- Test Servers and Switches
- Inspect servers and switches to make sure that they are not damaged in any way.
- Smoke test servers to ensure that server is functioning as intended.
- Install servers and switches and cable it according to provided wire map.
- Make sure that all cables ran are bundled neatly and in accordance with client standards.
- Double check with network admins to make sure everything is cabled correctly, and all connections are up.
- Install additional components needed (NIC, Drive, Memory)
- Assist in unboxing and prepping servers as needed
- Auditing of servers and consumables
- Data Center Operations
- Perform rack & stack of servers, network devices, and storage equipment
- Handle cabling (fiber & copper) including labeling and cable management
- Support installation, relocation, and decommissioning of hardware
- Hardware & Inventory Management
- Receive and verify hardware shipments against purchase orders / delivery notes
- Perform physical inspection of equipment for damages upon arrival
- Maintain accurate inventory records (asset tagging, tracking, updates)
- Manage spares inventory and ensure availability of critical components
- Coordinate hardware returns (RMA), dispatch, and logistics tracking
- Ensure proper storage, labeling, and documentation of all assets
- Incident & Request Handling
- Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)
- Perform basic troubleshooting (L1 triage) for:
- Server hardware issues
- Network connectivity (Layer 1 checks)
- Escalate issues to L2/L3 teams with proper logs and updates
- Remote Hands Support
- Act as hands & eyes support for remote engineers
- Execute tasks such as:
- Cable reseating
- Power cycling devices
- Console access setup
- Basic hardware replacement (as guided)
- Monitoring & Reporting
- Monitor alerts from DC tools / dashboards
- Update tickets with accurate troubleshooting steps and status
- Maintain documentation, asset inventory, and audit records
- Compliance & Safety
- Follow data center security and access protocols
- Adhere to ESD, safety, and PPE standards
- Ensure readiness for audits and compliance checks
- 1-2 years exp Move servers and switches to required destination for installation.
- Networking fundamentals (IP, switching, patching)
- Server hardware components
- Fiber & Ethernet cabling
- Familiarity with:
- Ticketing tools (ServiceNow or similar)
- Basic console tools (SSH, Putty)
- Strong coordination and communication skills
- Ability to manage physical inventory and logistics tasks
- Comfortable working in a 24×7 shift environment;
- Attention to detail and documentation accuracy
- Years Of Experience: 4.00 Years of Experience
- Category Name Required Importance Experience
- Control Systems EtherNet/IP Yes 1
- Infrastructure Services Console Operations Yes 1
- NA ITSM (IT Service Management) Yes 1
- Product Design & Development Network Routing Protocols Yes 1
- Product Design & Development Network Switching Protocols Yes 1
- Technical Skills Hardware Yes 1
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
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FAQs About L1 Data Center Technician Jobs at Iconma
What is the work location for this position at Iconma?
This job at Iconma is located in Reno, NV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Iconma?
Employer has not shared pay details for this role.
What employment applies to this position at Iconma?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Iconma?
You can apply for this role at Iconma either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.