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L1 IT Support Specialist

PeopleSharpRichmond, VA
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Overview

Schedule
Full-time
Career level
Entry-level
Remote
On-site
Benefits
Health Insurance
Paid Vacation
401k Matching/Retirement Savings

Job Description

Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area. We pride ourselves on our collaborative, fast-paced, and supportive environment that encourages professional growth.

If you are looking for a role where you can work with a diverse range of technologies and client environments while learning from experienced engineers, this could be the perfect next step. This is an on-site opportunity located in Richmond, VA.

What You’ll Get:

  • Salary starting at $45,000+ scalable based on experience
  • Health insurance, PTO, and retirement plan
  • Access to an on-site gym, sauna, and gaming room
  • Friendly, people-focused leadership and strong technical mentorship
  • A fast-paced environment with real opportunities for career growth and advancement

What You’ll Do:

  • Serve as a primary point of contact for client support, with a strong focus on phone-based troubleshooting (up to 6 hours per day)
  • Resolve high-volume Level 1 technical support issues quickly and effectively
  • Provide technical support for 100+ small to medium-sized businesses via phone and email
  • Troubleshoot issues across Microsoft 365, on-premise systems, and cloud environments
  • Assist with maintaining and supporting client networks including LAN/WAN, firewalls, wireless access points, and connectivity issues
  • Prioritize service tickets, manage client expectations, and deliver exceptional customer service
  • Accurately document issues, resolutions, and follow-up actions to maintain service quality

What You Bring:

  • 0–2 years of hands-on PC support or IT support experience
  • Confidence delivering excellent customer service in a fast-paced support environment
  • Strong communication skills, a positive attitude, and the ability to shift priorities quickly
  • General knowledge of hardware platforms, Microsoft 365, cloud services, and basic networking concepts
  • Strong organizational skills and the ability to follow tasks through to completion accurately
  • A willingness to continuously learn new technologies and develop technical skills
  • Valid driver’s license and reliable transportation for occasional onsite client support

Why This Role Stands Out:

  • Great opportunity to build your career inside a growing MSP
  • Exposure to multiple client environments and technologies—not just internal IT
  • Strong mentorship from experienced technical leaders
  • Unique workplace perks and a team-focused office culture

Next Steps:

Quick apply with your resume

OR

Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-QHW0AOKFP/landing?u=1182753

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FAQs About L1 IT Support Specialist Jobs at PeopleSharp

What is the work location for this position at PeopleSharp?
This job at PeopleSharp is located in Richmond, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at PeopleSharp?
Employer has not shared pay details for this role.
What employment applies to this position at PeopleSharp?
PeopleSharp lists this role as a Full-time position.
What experience level is required for this role at PeopleSharp?
PeopleSharp is looking for a candidate with "Entry-level" experience level.
What benefits are offered by PeopleSharp for this role?
PeopleSharp offers following benefits: Health Insurance, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at PeopleSharp?
You can apply for this role at PeopleSharp either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.