L2 Tech Support Engineer - 1 Or 2 Years Experience
Two95 International Inc.Provo, UT
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Overview
Schedule
Full-time
Career level
Entry-level
Remote
On-site
Job Description
We are seeking a motivated L2 Support professional with 1 to 2 years of experience to join our dynamic team.
In this role, you will provide Level 2 technical support, troubleshoot hardware and software issues, and ensure reliable IT operations for our clients.
Key Responsibilities:
- Provide timely and efficient Level 2 support for hardware, software, and network issues.
- Diagnose and resolve complex technical problems escalated from Level 1 support.
- Document support activities and solutions in the ticketing system.
- Assist in system installations, configurations, and upgrades.
- Collaborate with other IT teams to ensure seamless service delivery.
- Maintain IT infrastructure by performing regular maintenance and updates.
Requirements
Qualifications:
- 1 to 2 years of experience in technical support or a related IT role
- Bachelor's degree in Computer Science, Information Technology or related field is Mandatory
- Strong knowledge of Windows and Linux operating systems.
- Experience with troubleshooting network connectivity and software issues.
- Familiarity with ticketing systems and IT service management processes.
- Good communication skills in English, with ability to explain technical concepts clearly.
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FAQs About L2 Tech Support Engineer - 1 Or 2 Years Experience Jobs at Two95 International Inc.
What is the work location for this position at Two95 International Inc.?
This job at Two95 International Inc. is located in Provo, UT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Two95 International Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at Two95 International Inc.?
Two95 International Inc. lists this role as a Full-time position.
What experience level is required for this role at Two95 International Inc.?
Two95 International Inc. is looking for a candidate with "Entry-level" experience level.
What is the process to apply for this position at Two95 International Inc.?
You can apply for this role at Two95 International Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.