L3 Deskside Support Technician

Artech LLCBuffalo, WV

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Overview

Remote

On-site

Job Description

Introduction

In this role, you will be responsible for supporting enterprise-wide automation efforts for internal logistics processes and materials movement within complex manufacturing environments. This involves the R&D and evaluation of different robotics technologies and building standard processes for implementation. You will own, maintain, and provide integration of AMR/AGV/VGV products to a 3rd party Fleet Management system and connect into existing IT infrastructure. Establishing communication between COTS products and internal systems is also a key responsibility.

Required Skills & Qualifications

Strong understanding of operating systems, including Windows and Linux, application software, development and support processes, and end-user device support.
Proficient understanding of the OSI layer, TCP/IP protocols, and their use cases.
Network administration experience.
Problem-solving and analytical skills.
Prior work experience at the client or in the client's industry.

Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

Hands-on cloud experience.
Experience with AMR Technologies such as MIR, Autoguide, Omron, JBT, Creform, OTTO, AIUT/Aformic, Bastian Automation.
Customer service experience and excellent communication skills, both written and verbal.

Day-to-Day Responsibilities

Perform infrastructure operations, including pre-shift checks across GALC, ICS, server, storage, and network infrastructure.
Provide Smart Hands support for server and network infrastructure, including new installs, refreshes, and break/fix activities.
Support preventative maintenance for power and HVAC systems and conduct weekly checks of plant floor network, data center, and telecom infrastructure.
Provide escalation support to L2 Production Support and assist with 1TS incidents.
Create, organize, standardize, and maintain documentation for L3 processes and activities.

For immediate consideration please click APPLY to begin the screening process with Alex.

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FAQs About L3 Deskside Support Technician Jobs at Artech LLC

What is the work location for this position at Artech LLC?

This job at Artech LLC is located in Buffalo, WV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Artech LLC?

Employer has not shared pay details for this role.

What employment applies to this position at Artech LLC?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Artech LLC?

You can apply for this role at Artech LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.