L3 Network Support Engineer - Hybrid

FusionTekFederal Way, WA

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Hybrid remote

Benefits

Career Development

Job Description

FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.

As we continue to expand our services, we are eager to find a Tier 3 Support Engineer who embodies our core values:

Teamwork: We achieve our goals collaboratively.
Growth Mindset: We are focused on continuous improvement for our team members and our clients.
Integrity: We operate with transparency and prioritize the needs of our clients.
Ownership: We take responsibility for our work and ensure commitments are fulfilled.

This position is listed as "Hybrid". The majority of your role will be working remotely from home, however, special projects or emergency client issues may require an onsite networking expert presence. You must be willing to travel onsite to a client location in Seattle and surrounding areas when the need arises.

You will be the backbone of our advanced support team. You will delve into intricate networking environments, enhance infrastructure performance, and assist clients in overcoming critical IT challenges. If you have a strong passion for networking, routing, and switching, and excel in a fast-paced, dynamic MSP setting, we want you to join our team.

Here's What You'll Be Doing:

Act as the Ultimate Escalation Point: Serve as the senior technical resource for Level 1 and Level 2 help-desk technicians, resolving complex tickets efficiently and mentoring junior staff.
Advanced Network Management: Troubleshoot, configure, and manage complex routing, switching, LAN, and WAN environments for a diverse portfolio of clients.
Infrastructure Troubleshooting: Diagnose and resolve high-level system, server, and network outages, ensuring maximum up-time and minimal business disruption.
Strategic Implementation: Assist in deploying, migrating, and upgrading client infrastructure, specifically focusing on networking hardware (firewalls, routers, switches) and cloud integrations.
Documentation & Best Practices: Maintain impeccable documentation of client networks., configurations, and standard operating procedures (SOPs) to streamline future troubleshooting.

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FAQs About L3 Network Support Engineer - Hybrid Jobs at FusionTek

What is the work location for this position at FusionTek?

This job at FusionTek is located in Federal Way, WA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at FusionTek?

Employer has not shared pay details for this role.

What employment applies to this position at FusionTek?

FusionTek lists this role as a Full-time position.

What experience level is required for this role at FusionTek?

FusionTek is looking for a candidate with "Senior-level" experience level.

What benefits are offered by FusionTek for this role?

FusionTek offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at FusionTek?

You can apply for this role at FusionTek either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.