L3 Support Tech Deskside

Our client, a Automotive  company, is looking for a L3 Support Tech Deskside  for their Buffalo, WV location.Responsibilities:

• Responsible for supporting enterprise wide automation efforts for internal logistics processes and materials movement within complex manufacturing environments.
• This will include the R&D and evaluation of different robotics technologies and building standard process for implementation.
• Owning, maintaining and providing integration of AMR/AGV/VGV products to a 3rd party Fleet Management system and connecting into existing IT infrastructure.
• Establishing communication between COTS products and internal systems.
• This role touches on architecture design, providing best practices, and in some instances being able to troubleshoot and diagnose problems with robot deployments both at the networking and infrastructure layers.

• Perform Pre Shift Checks across GALC, ICS, server, storage, and network infrastructure for 1st, 2nd, and weekend shifts.
• Provide Smart Hands support for server and network infrastructure (new installs, refreshes, break/fix).
• Support preventative maintenance for power and HVAC systems.
• Conduct weekly checks of plant floor network, data center, and telecom infrastructure.
• Perform monthly wireless network audits to identify interference and perform remediation.
• Monitor ANDON systems, GALC alerts, and network monitoring tools (PRTG, DNAC, etc.).
• Monitor Teams PMI chat for posted issues that may impact production.

• Coordinate and manage installation and break/fix of network drops and power connections.
• Support CTASKs related to approved Change Requests.
• Perform Telecom Room inspections, reviewing power, temperature, and required daily checklists.
• Perform network and telecom maintenance, troubleshooting, switch installation, and port activations.
• Perform hardware comfort checks prior to asset moves, adds, or changes.
• Execute hot swap operations on mission critical equipment.

• Provide escalation support to L2 Production Support and assist with 1TS incidents.
• Support user administration and file/folder access requests.
• Perform inventory audits of IT equipment.
• Support configuration of R1 and Priority Service Restoration Bridges and assist with countermeasure implementation.
• Provide support for 4i services as required.

• Escort external vendors throughout data centers, computer rooms, and production areas for installations and maintenance.
• Coordinate repairs and maintenance activities with external vendors and internal maintenance teams.
• Provide onsite presence for INCs or CTASKs requiring hands on troubleshooting or monitoring.

• Create, organize, standardize, and maintain documentation for L3 processes and activities.
• Obtain review and approval from Client Senior Analysts for standardized work.
• Create and submit 1TS RFCs for L3-managed site activities.

• Support local and regional projects involving infrastructure and/or application deployments, refreshes, server rack configurations, and upgrades.
• Support system activities during planned non production times, including plant shutdowns.

• Serve as first point of contact (POC) for production and L2 escalations.
• Monitor PMI chat, email, text, and infrastructure alerts (PRTG, SCOM Site Scan, Nagios, SYSMON, DNAC).
• Monitor 1TS for P1–P3 incidents and take appropriate action.
• Follow P1/P2 escalation procedures.
• Provide On Call support for L2 production, weekend activities, and ITS P1–P3 incidents.

• Provide onsite support for CTASKs or incidents requiring hands on troubleshooting or vendor engagement.
• Support planned non production activities such as plant shutdowns

• Strong understanding of operating systems (windows and Linux, application software and development and support process, and end user devices support.
• Proficient understanding of the OSI layer, TCP/IP protocols and their use-cases.
• Network administration.
• Familiarity with cloud computing.
• Problem-solving skills.
• Analytical skills.
• Customer service experience.
• Excellent communication skills, written and verbal
• This will be an onsite resource that will be technical in nature, specifically working with logistics robots.
• These robots will be running around the plant working off of wifi.
• They need IT folks that will work on this stuff specifically.
• Will have regional software engineering, and contractors onsite do the hands on work.
• Teir 2 level support. Higher level than regular IT support.
• Gets people from Hartland Auto, JMP Solutions, Samuel Automation.
• Years of exp:  Minimum 3 years exp
• On prem Server admin ex- Windows and linux
• Strong Networking exp- Robots have high reliance on the network.
• Application Specific support- Basic application troubleshooting.
• Hands on Cloud exp
• AMR Technologies (MIR, Autoguide, Omron, JBT, Creform, OTTO, AIUT/Aformic, Bastian Automation)

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities