Full-Time | Operations & Growth Leadership RoleWe are looking for a highly organized, motivated, and positive professional to step into a key leadership role within our company. This position plays a central part in keeping daily operations running smoothly while actively helping us grow.If you are internally goal-oriented, self-driven, and take pride in getting things done with minimal management intervention, this could be an excellent fit.What You’ll Be Responsible ForTeam Leadership & DevelopmentOversee and support our underground team, helping them stay organized, efficient, and motivated.Manage outside sales associates and ensure they have clear direction and accountability.Lead and coordinate large project teams to keep timelines, communication, and quality on track.Operations & OrganizationMaintain and organize plumbing and drain permits to ensure compliance and smooth scheduling.Prepare meeting materials and help lead team discussions to keep everyone aligned.Assist the owner in growing the business by supporting projects from the initial job through completion and expansion.Customer Experience & CommunicationAnswer incoming calls and schedule customers with professionalism and warmth.Build strong relationships with clients through clear, empathetic communication.Follow up with customers consistently to ensure satisfaction and repeat business.Maintain and grow our online reviews by encouraging satisfied clients to share their experience.Financial & Administrative SupportProcess payments accurately and efficiently.Manage collections professionally and respectfully.This role touches nearly every part of the business. You won’t just be completing tasks. You will be helping shape the company’s growth, reputation, and internal culture.What We’re Looking ForWe are seeking someone who:Is consistently punctual and dependable.Has no attendance issues and takes responsibility seriously.Is internally goal-oriented and self-motivated.Thrives with minimal management intervention and does not require constant supervision.Brings a positive, solution-focused attitude to work every day.Has a professional, friendly, and empathetic phone presence.Can multitask while maintaining attention to detail.Follows up with clients and team members proactively.Stays focused and completes daily responsibilities without being prompted.Communicates openly and confidently with leadership about challenges or concerns.Builds strong, lasting relationships through clear and respectful communication.Why This Role MattersThis is not just an administrative position. It is a leadership opportunity. The right person will help strengthen our team culture, elevate customer experience, and directly contribute to the company’s long-term growth.If this sounds like you, we would love to hear from you.Please send your resume along with your hourly pay expectations.We are excited to meet someone ready to grow with us.
Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
