Law Firm IT Support Analyst
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Overview
Remote
On-site
Compensation
$75,000-$100,000/year
Job Description
An Am Law 50 law firm is seeking an IT Analyst to deliver frontline technology support and innovative solutions across the firm. This individual will play a critical role in ensuring seamless technology operations, supporting end users, and contributing to firmwide IT initiatives, while maintaining the highest standards of information security and client service. Job Location:
- New York City, NY (10166)
- Los Angeles, CA (90071)
- Dallas, TX (75201)
Key Responsibilities:
- Serve as the first point of contact for IT support requests, delivering timely, high-quality solutions for software, hardware, and networking issues.
- Support and facilitate meeting technologies, including video conferencing, client presentations, and special events.
- Provide on-site and remote end-user support, ensuring proper escalation and resolution in coordination with IT teams.
- Install, configure, and maintain firm-standard software, hardware, and peripherals.
- Maintain office computers, printers, and IT asset inventory.
- Manage and track service requests using the firm's ticketing system ( ServiceNow).
- Support mobile technologies ( iOS, iPadOS) and remote access tools ( Citrix, VPN).
- Collaborate with firmwide IT groups on planned maintenance, outages, and project deployments.
- Promote and enforce data security policies and compliance requirements.
- Participate in IT projects, end-user training, and the adoption of new technologies.
Proficiencies:
- Strong knowledge of Microsoft Operating Systems, Office Suite, Teams, and ServiceNow.
- Experience with networking technologies, cabling, and data communication devices.
- Proficiency with document management systems (iManage/Work 10).
- Familiarity with remote access tools (Citrix, VPN) and mobile platforms.
- Understanding of data security best practices and project management fundamentals.
Basic Qualifications
- Associate's or Bachelor's degree preferred, or equivalent work experience.
- Minimum 3 years of experience in customer-facing IT support (hardware, software, networking).
- Minimum 3 years of experience configuring, installing, and maintaining client operating systems and related devices.
- Minimum 3 years of experience supporting and managing LAN, WAN, and network systems.
- Prior experience working in a law firm is required.
- Strong communication, problem-solving, and client-service skills.
Automate your job search with Sonara.
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FAQs About Law Firm IT Support Analyst Jobs at Macpower Digital Assets Edge Private Limited
What is the work location for this position at Macpower Digital Assets Edge Private Limited?
This job at Macpower Digital Assets Edge Private Limited is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Macpower Digital Assets Edge Private Limited?
Candidates can expect a pay range of $75,000 and $100,000 per year.
What employment applies to this position at Macpower Digital Assets Edge Private Limited?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Macpower Digital Assets Edge Private Limited?
You can apply for this role at Macpower Digital Assets Edge Private Limited either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.