Lead, Technology Product Management- Patient Experience

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

Scientific/Technology

All Job Posting Locations:

Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description:

Johnson & Johnson is currently seeking a Lead, Technology Product Management – Experience Platforms to join the Patient Experience Product Group located in Titusville, NJ or Horsham, PA.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Johnson & Johnson IM Technology (JJIMT), supports all business functions under Johnson & Johnson Innovative Medicine Commercial Pharma business. The Patient Experience Product Group within Johnson & Johnson Innovative Medicine Technology partners closely with the Patient Experience & Customer Solutions (PECS) business to enable and operate the technology that supports Patient Support Programs and end‑to‑end patient services. Our work focuses on ensuring that patient, provider, and customer interactions across access, affordability, enrollment, fulfillment, and ongoing support are reliable, scalable, and seamless. We collaborate directly with PECS program teams to translate business and patient needs into integrated digital platforms, operational tools, and workflows that enable program execution and continuous improvement. In close partnership with JJIMT and PECS stakeholders, we deliver and evolve future‑ready capabilities that strengthen program operations, enhance patient and healthcare professional experiences, support compliance and quality, and ultimately improve access, continuity of care, and patient outcomes.

Purpose:

The Lead, Patient Experience Platforms role blends technical product ownership with hands-on engineering, focused on delivering commercial solutions which transform Patient Support Program operations while maintaining a reliable, compliant, and secure environment. This position will have specific responsibilities as an IT Product lead with strong technical skills, accountable for platform operations for PECS across the broader technology ecosystem (applications, integrations, data/AI services, vendor-operated components, and enabling platforms). The IT lead will collaborate with IT peers, external vendors, data aggregator partners, Business Product Owners, Technology Services, and Finance teams to ensure solutions not only deliver business value, but are operationally resilient, supportable, and secure-by-design.

You will be responsible for:

Product Management:

• Own operational accountability for PECS platforms, including availability, reliability, performance, and supportability.
• Ensure all solutions meet defined operational readiness criteria prior to release, including support models, runbooks, escalation paths, and operational KPIs.
• Partner with Technology Services and vendors to ensure consistent run and support execution across environments.
• Ensure security, privacy, and compliance requirements are embedded throughout the solution lifecycle, not treated as post‑delivery activities.
• Define and enforce observability standards across PECS solutions.
• Be accountable for incident readiness and response for PECS platforms.

People & Organizational Leadership:

• Cultivate collaborative, healthy, inclusive, and credo-based culture of highly engaged, robust teams by modeling credo values, valuing diverse perspectives, with high touch approach to employee talent and development.
• Demonstrate success in leading multiple cross-function self-organized teams.
• Introduce bold ideas that challenge thinking and ways of working.

Qualifications/Requirements:

Required:

• A bachelor’s degree in computer science, Information Technology, Information Systems, or equivalent field of study.
• Strong stakeholder partnership skills across Business Product Owners, Technology Services, vendors, and cross-functional teams.
• Demonstrated experience owning vision, roadmap, and backlog prioritization for a product/platform and translating business needs into prioritized user stories and acceptance criteria.
• Experience operating a production platform/ecosystem (multiple applications, integrations, data/AI services, and vendor components) with accountability for availability, reliability, and service performance.
• Demonstrated ability to ensure solutions meet security, privacy, and compliance standards across the delivery lifecycle (requirements → design → build → run).
• Working knowledge of Identity & Access Management (IAM) concepts (least privilege, authentication/authorization patterns, access controls) and ability to partner effectively with enterprise security stakeholders to ensure controls are implemented.
• Demonstrated ability to drive continuous improvement and remove delivery blockers through agile ways of working (ceremonies, metrics, release burnup/burndown or equivalent).
• Strong written and verbal communication skills to articulate technical and operational decisions to business and technical audiences; ability to support governance reviews.

Preferred:

• Pharmaceutical or Life sciences/health care industry experience.
• Leads with accountability, transparency, and collaboration.
• A track record of partnering closely with business product leaders to translate real operational needs into technology solutions.
• Experience partnering with security and risk teams, while still retaining ownership for secure outcomes.
• Experience managing external vendors and partners as true extensions of the platform team.
• Agile development experience, SDLC methodology, risk management including information security and solid understanding of JIRA.

Other:

• This position’s primary location will be in Titusville, New Jersey and requires up to 10% travel to our Raritan NJ, New Brunswick NJ, and Horsham PA offices.

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Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.  

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Agile Product Development, Analytical Reasoning, Coaching, Collaborating, Competitive Landscape Analysis, Critical Thinking, Customer Alignment, Demand Forecasting, Human-Computer Interaction (HCI), Organizing, Product Development, Product Improvements, Product Strategies, Requirements Analysis, Research and Development, Software Development Life Cycle (SDLC), Software Development Management, Stakeholder Management, Technical Credibility, Technical Writing, Technologically Savvy

The anticipated base pay range for this position is :

The anticipated base pay range for this position is: $94,000- $151,800

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits