Lead Banquet Houseperson- Intercontinental Boston

JOB OVERVIEW

In addition to performing the duties of a Banquet Houseperson this position has overall responsibility of prioritizing the day's work for the banquet housemen team and overseeing accuracy of set-up according to the Banquet event order in accordance to hotel standards, while effectively apply critical thinking skills without management supervision when needed.

At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership

of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES

• Set-up and/or break-down tables, chairs, audio visual equipment and platforms/stages and other equipment as specified by group requirements. Set-up table linens, skirting and table top items (water pitchers, glasses, supplies, etc.)
• Clean, store, and secure in an organized manner all tables, chairs, and audio visual equipment, platforms/stages and other equipment used for banquet functions.
• Maintain cleanliness of banquet rooms, banquet hallways, and storage and service areas.
• Inspect cleanliness and working condition of all equipment to be set up in function area. Report all damages and maintenance issues to on duty management.
• Refresh room during breaks (replenish supplies, water pitchers, etc.)
• Retrieve clean linen and skirting and stock in storage areas.
• Pick-up and deliver all boxes and materials (easels, blackboards, etc.) for function.
• Check setups for accuracy
• Ensure timeliness of room setup
• Prepare for flips/turns, act as a team leader during refreshes, flips and turns
• Monitor supplies of key inventory such as linen and meeting materials, report shortages to manager on duty
• Prioritize the day's work for the housemen team in accordance with business demands, delegate tasks to team members when necessary to ensure tasks are completed efficiently
• Liaise between management and housemen team to adjust for changes when made by the client
• Apply critical thinking skills to adjust room setups, or make suggestions which improve client satisfaction
• Analyze diagrams and compare with BEO setup requirements to check for discrepancies and plan ahead for the next set and next shift
• Check to ensure all equipment, linen and supplies are stored in their proper locations at the end of each shift
• Pass along necessary information for the shift change to management
• Act as main point of contact for management radio calls, delegate tasks as needed
• Work without management supervision when needed
• Additional point of contact for clients and AV leaders when questions or concerns regarding setup arise
• Perform other duties as assigned

QUALIFICATIONS AND REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Apply critical thinking skills when needed
• Basic math is used frequently to ensure the proper set up of tables, settings, chairs, etc.
• May be required to work nights, weekends, and/or holidays.

This job requires ability to perform the following:

• Handling, carrying or lifting items weighing up to 100 pounds (tables, chairs, trays, equipment, etc.)
• Moving about the function areas
• Bending, stooping, kneeling, pushing

EDUCATION

• High school or equivalent education required.

EXPERIENCE

• Prior hospitality supervisory experience preferred.
• Prior experience as Banquet Houseperson required.

LICENSES & CERTIFICATES

• Not applicable.

Work Area: Banquet Rooms/Space

WHAT WE OFFER

Hourly Rate: $32.20

The Union offers medical, dental, vision, life, and disability insurance

401(k) retirement plan

Paid time off and wellness

Complimentary employee meals

Global IHG hotel discounts and access to exclusive perks

A culture rooted in respect, creativity, and professional growth

Most importantly, we offer the room to be yourself. At IHG, we value authenticity, celebrate diversity, and encourage you to bring your full self to every shift.

IHG is an Equal Opportunity Employer. We are committed to fostering a workplace that reflects the diversity of the world around us and where everyone has a voice. All qualified applicants will receive consideration for employment without regard to race, gender, religion, national origin, sexual orientation, disability, or protected veteran status.

Ready to Raise the Bar?