Lead Cash Applications Specialist / Billing - Hybrid Sarasota Office

Lead Cash Applications Specialist- Hybrid Sarasota office

Sangoma is a leading provider of business communications solutions, empowering businesses with reliable, scalable, and integrated technologies that keep teams connected and productive. As we continue to grow, we are committed to delivering exceptional experiences for our customers, partners, and employees while building innovative solutions for the future.

Sangoma is seeking an experienced and detail-oriented Lead Cash Applications Specialist to oversee our daily cash application process and ensure customer payments are posted accurately and timely. This role serves as a subject matter expert, providing guidance to team members, resolving complex payment issues, and identifying opportunities to improve processes and cash flow. The Lead Cash Applications Specialist will work closely with internal teams to maintain accurate customer account balances and support an efficient, customer-focused finance operation.

The ideal candidate combines strong analytical skills, leadership capabilities, and a deep understanding of accounts receivable, payment processing, reconciliation, and financial controls.

Key Responsibilities

Cash Application Leadership

• Lead and support the daily cash application processes, ensuring payments are applied accurately and timely.
• Serve as the primary escalation point for complex payment application issues.
• Review work completed by team members to ensure compliance with established procedures and quality standards.
• Assist with workload balancing and prioritization of daily tasks.

Payment Processing & Reconciliation

• Process and reconcile payments received through ACH, wire transfers, lockbox, credit card, checks, and electronic payment platforms.
• Research and resolve unapplied cash, short payments, duplicate payments, overpayments, and unidentified receipts.
• Reconcile cash receipts to bank deposits and ERP system transactions.
• Monitor and investigate payment exceptions and discrepancies.
• Develop, identify, and monitor established checks and balances to ensure proper cash processing.

Process Improvement & Controls

• Identify opportunities to improve efficiency, accuracy, and automation within cash application processes.
• Develop and maintain standard operating procedures and training documentation.
• Ensure adherence to internal controls, accounting policies, and audit requirements.
• Participate in system implementations, testing, and process enhancement initiatives.

Reporting & Analysis

• Prepare and analyze cash application metrics, exception reports, and aging trends.
• Track and report on unapplied cash balances and resolution efforts.
• Assist management with month-end close activities and audit requests.
• Support root cause analysis of recurring payment processing issues.

Cross-Functional Collaboration

• Partner with Accounts Receivable, Collections, Cancellations, Billing, Treasury, Accounting, Customer Service, and external customers to resolve payment-related issues.
• Work closely with payment platform providers and banking partners when necessary.
• Support customer account maintenance and payment remittance research.

Training & Mentorship

• Train and mentor Cash Application Specialists and other team members.
• Provide coaching on processes, systems, and best practices.
• Assist management in developing team capabilities and identifying opportunities for continuous improvement.

Requirements

• 5+ years of experience in Cash Applications, Accounts Receivable, or related financial operations.
• Strong understanding of payment processing, account reconciliation, and AR best practices.
• Experience with ERP systems, such as NetSuite, or similar platforms.
• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
• Experience with payment portals and electronic payment platforms.
• Experience supporting audits and financial close processes.
• Experience with process automation and workflow improvement initiatives.

Knowledge, Skills & Abilities

• Strong leadership and problem-solving skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and reconciliation skills.
• Effective written and verbal communication skills.
• Ability to identify process gaps and implement solutions.
• Customer-focused mindset and collaborative approach.
• Proficiency in Microsoft Office Suite, particularly Excel.

Benefits

What We Offer:

• Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) are effective after a short waiting period
• Matching 401K program- 100% match on 4%.
• Employee Stock Purchase Plan after one year of service.
• Flexible Time Off & Company Holidays
• Entrepreneurial work environment partnered with high-growth career opportunities
• We value transparency and fairness in our compensation practices. For this role, we offer a salary range of $21 to $26 per hour, commensurate with experience, qualifications, and location.

Are you ready to make a direct impact on the company and be rewarded for your performance?  Are you ready to take on a new challenge?

 Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.