Lead Fuel Equipment Technician

Job Description

Job Summary:

Lead a team that keeps our stores-and our customers-moving.

As the Lead Fuel Equipment Technician, you'll guide a talented team responsible for maintaining, repairing, and optimizing the fueling systems that power our stores every day. Your leadership ensures our equipment is safe, reliable, and operating at the highest standard-so our customers can count on the exceptional Wawa experience they know and love.

In this role, you'll champion safety, support continuous improvement, and inspire technical excellence across your team. You'll manage resources thoughtfully, strengthen store partnerships, and play a key role in keeping our fueling operations running smoothly. This is your opportunity to make a meaningful impact at Wawa!

Principal Duties:

• Manage and lead a team of approximately 10-12 associates to complete agreed store services within cost and service level agreement (SLA) parameters. Structures development opportunity for staff associates
• Manage and is responsible for ensuring the proper safety and maintenance of technician vehicles and tools.
• Manage technicians ensuring compliance with safety, environmental regulations and troubleshooting equipment malfunctions.
• Ensure team of technicians stay current with related certifications and credentials.
• Foster and maintain a positive relationship with store operations in assigned area.
• Serve as technical expert related to equipment and process. Act as a mentor for field technicians.
• Collaborate with the Corporate Fuel Equipment team to assess stores' needs and make recommendations for repair and replacement.
• Maintain and manage all inventory repair and maintenance items stocked in tech vans and warehouses needed to support assigned stores.
• Work with POS/IT Team and other specialists to resolve complex technical issues.
• Responsible for responding to emergency calls. Provide on-site support when necessary to resolve issues.
• Lead completion of demand work orders with prescribed SLAs, productivity and efficiency. Manage completion of preventative maintenance programs to standard and within budget.
• Provide overall direction and support for the team and monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support, opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.

Essential Functions:

• Ability to manage a group of field associates in a team environment and collaborate with peer managers.
• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work with little or no supervision
• Detail oriented and excellent organizational skills
• Excellent analytical and problem-solving skills
• Ability to handle multiple projects simultaneously and independently
• Excellent interpersonal skills
• Proven self-starter with demonstrated ability to make decisions
• Excellent leadership skills
• Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork
• Must possess and maintain a Valid Driver's License
• Ability to lift/push/pull up to 72 lbs. occasionally
• Ability to lift/push/pull up to 40 lbs. occasionally
• May be asked to perform the following physical actions occasionally: standing, crouching, bending, reaching above the shoulders, reaching below the waist, reaching horizontally, squatting, climbing, kneeling, pushing, pulling, and grasping firmly
• May be asked to withstand extreme environmental temperatures (hot and cold)
• May have to work in wet conditions occasionally
• Remain current with industry trends and codes related to fuel equipment systems.
• Work in accordance with all Wawa Safety, API, and OSHA standards.

Basic Qualifications:

• High School diploma or GED, preferred
• 5+ years of Trade experience in fuel equipment and technology
• 3+ years of management experience, preferably in retail fueling system applications
• Gilbarco/Veeder Root knowledge and certification required
• Franklin Fueling Systems experience preferred
• Competent in Microsoft Office and corporate software packages

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.