Lead Host/Cashier
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Overview
Job Description
Job Description Summary:
Summary:As the Lead Host Cashier, you play a hands-on role in supporting the daily operations of the Food Beverage department by assisting with team coordination, service delivery, and guest issue resolution. You act as a working lead, helping to maintain service and cleanliness standards, oversee POS operations, and guide team members in the absence of management. Your ability to lead by example and support frontline staff ensures a positive, guest-focused dining environment.Job Description:
Essential Functions and Responsibilities
- Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards.
- Support daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safety
- Serve as a shift lead and escalation point for resolving basic team member or guest concerns, referring complex issues to management as needed
- Conduct pre-shift meetings to review standards and procedures, and assist with employee coaching as needed
- Maintain knowledge of POS and manual cashiering procedures; manage voids and problem payments according to company standards
- Inspect tables, stations, and the restaurant area for proper setup and cleanliness; address any deficiencies with responsible staff
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
- Perform other duties as assigned
Qualifications
- 1 year of experience in a full-service dining venue preferred
- Accurate cash handling and documentation skills
- Demonstrated ability to guide and motivate peers in a high-volume or guest-facing environment
- Strong verbal communication and interpersonal skills to deliver coaching, relay expectations, and assist in conflict resolution
- Reliable and organized with the ability to prioritize tasks and support shift coordination
- Flexible to adapt to changing business needs, schedules, and guest volumes
- Committed to fostering a respectful, inclusive, and safety-conscious work environment
- Ability to access and input information using a moderately complex computer system
Requirements
- At least 21 years of age
- High school diploma or equivalent preferred
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
Work Cards
- Required based on property location or regional regulations
Physical Requirements
- Occasionally push/pull up to 25lbs.
- Occasionally lift and/or carry up to 25lbs. at floor, knee, waist, and chest levels
- Occasionally squat, kneel, reach, bend, twist
- Occasionally sit and work at a desk or computer
- Frequently standing and walking
- Ability to communicate using in-person speech, radios, and telephone
- Ability to hear, understand, and distinguish speech and/or other sound in person
- Ability to distinguish between shades of color
- Ability to use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
- Indoor
- Noisy
- Bright flashing lights
- Extreme Heights
- Extreme hot cold temperatures
- Slippery surfaces
- Exposure to dust, fumes and/or gases
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
