Lead Hvac Service Technician
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Overview
Compensation
$115,000-$135,000/hour
Job Description
Lead HVAC Service Technician
Lead HVAC Service Technician
About the Role
Kalamazoo Mechanical, Inc. is seeking a senior-level commercial HVAC/R technical leader to elevate our service team's performance, training, and culture.
This is a working leadership role — not a desk job. You'll be the go-to technical authority, mentor, and coach for our service technicians while still staying connected to real-world field conditions. You will directly shape technician skill development, service quality, customer experience, and long-term team strength. This salaried role is the link between leadership and the field.
Core Responsibilities
Technical Leadership & Field Support
- Serve as the highest-level technical resource for diagnosing and resolving complex HVAC/R issues
- Provide real-time troubleshooting support when technicians are stuck
- Consult on repair vs. replace decisions with technicians, sales, and leadership
- Troubleshoot anything and everything — RTUs, chillers, boilers, hydronics, controls, refrigeration
- Provide technical consultation to construction and fast-track teams to overcome field challenges
Training, Coaching & Mentorship
- Train and mentor service technicians through:
- Ride-alongs
- 1:1 technical coaching sessions
- Real-world, on-the-job training
- Maximize learning through live jobs, not classroom-only training
- Identify skill gaps and proactively address them
- Foster technician confidence, accountability, ownership, and professionalism
Team Development & Culture
- Ensure team cohesion, alignment, and morale
- Foster and sustain a strong customer service culture
- Model professionalism, craftsmanship, and safety excellence
- Participate in call monitoring and feedback to improve service quality
- Actively set the tone for a lean, high-performance service team positioned for growth
Hiring & Capability Assessment
- Participate in interviewing, testing, and evaluating new service technician candidates
- Accurately assess technician capabilities and skill levels
- Provide input on hiring, promotions, and development pacing
Cross-Functional Collaboration
- Coordinate with:
- Dispatcher, Admin & Office Team
- Project Managers
- Leadership team
- Consult on system design, serviceability, and long-term performance implications
Required Qualifications
- 10+ years experience as a commercial service technician in HVAC/R
- Recognized technical expert within commercial HVAC/R
- Strong working knowledge of:
- RTUs, boilers, furnace/AC, AHU, pumps, fans
- Commercial refrigeration
- Web-based and standalone controls
- Engineering-minded problem solver who understands systems, not just components
- Exceptional troubleshooting ability under pressure
- History of teaching, coaching, and developing others, & natural desire to do so
- Strong communication skills — calm, clear, and respected
- Safety-conscious
- Clean driving record
Preferred Experience & Traits
- Strong working knowledge of:
- Chillers, cooling towers
- Hot side food service equipment
- HVAC Installation & construction experience
Compensation & Benefits
- Salaried Position: $115,000 – $135,000
- (Equivalent to $55–$65/hr; final offer based on experience)
- Company vehicle
- Signing or Relocation bonus available and negotiable
- 401(k) with automatic 3% company contribution (no employee contribution required)
- Profit sharing (historically 6%–9% of pay, paid annually)
- 100% employer-paid health insurance
- HSA & FSA options
- Paid time off
- No on-call obligation
- Employee referral program
Compensation details: 115000-135000
PI84715a3cbb91-25401-40160066
Automate your job search with Sonara.
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FAQs About Lead Hvac Service Technician Jobs at Kalamazoo Mechanical, Inc.
What is the work location for this position at Kalamazoo Mechanical, Inc.?
This job at Kalamazoo Mechanical, Inc. is located in Kalamazoo, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Kalamazoo Mechanical, Inc.?
Candidates can expect a pay range of $115,000–$135,000 per hour for this role.
What employment applies to this position at Kalamazoo Mechanical, Inc.?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Kalamazoo Mechanical, Inc.?
You can apply for this role at Kalamazoo Mechanical, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.