Lead I, Cont Improvement

Job Purpose

Collaborate and work with customers including: Customer Issue Response, Investigation, Containment, and Sorting, Corrective & Preventive Actions (CAPA) / Go See Acts (GSA), Production Part Approval Process

Deviation Approval Process, Return Material Authorization Process, Quality Metrics & Reporting and Internal Audits & Compliance

Company Description

Progress Rail stands at the intersection of legacy and innovation-driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world's largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD locomotives that ride them, the company's products are in operation across more than 100 countries-powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail-they are making history every day.

Education / Training

College Degree, or High School Diploma with 2 years experience working with customers / suppliers and external contacts.

Key Job Elements

Customer Issue Response, Investigation, Containment, and Sorting

• First point of contact for all customer initiated quality notifications,
• Ensure timely acknowledgment, initial investigation, and responses to Customer NCMs.
• Ensure timely internal and external containment actions. Prevent repeat occurrences until corrective actions can be implemented.
• Issue internal Quality Alerts, monitor NCMs, and research history
• Coordinate 3rd Party inspection, sorting, and rework activities at CAT Decatur.
• Issue Coupa requisitions for related service payments and ensure proper documentation.

Corrective & Preventive Actions (CAPA) / Go See Acts (GSA)

• Complete Customer Corrective Action Requests (CARs) in a timely manner.
• Initiate internal CAPAs in response to confirmed escapes and track progress to closure.
• Coordinate, Lead, and Conclude Go-See-Act events related to escapes; schedule, document, and drive effective resolutions in a timely manner.
• Monitor, Maintain and update all NCM related issues, GSAs, and CAPA.

Production Part Approval Process

• Manage the administration of PPAPs. New PPAPs,

Submissions, Approvals, and Interim Approvals.

• Coordinate teams to ensure PPAPs are executed to plan (Ops, QA, Engineering)

Deviation Approval Process

• Coordinate and track all Progress Rail Winston Salem (PRWS) deviations through the CAT deviation system. Ensure Deviations information is complete, submitted, and responded to in a timely manner.

Return Material Authorization Process

• Verify RMA information is complete for both Rail and CAT customers, submit RMA requests and monitor through the ETQ system(s).
• Coordinate, Lead, and Conclude Go-See-Act events related to returned material to salvage parts.

Quality Metrics & Reporting

• Compile and deliver monthly Quality Metrics, including Parts Per Million (PPM) and Defects Per Unit (DPU), to management.

Internal Audits & Compliance

• Conduct internal LPA (Layered Process Audits), Packaging Audits, ABBS audits, 5S audits and others as assigned.
• Ensure compliance with internal and customer quality standards.

Qualifications and Experience

Role maintaining thorough documentation with attention to detail. Highly experienced with computer, Microsoft office, and spreadsheets. Mechanical aptitude and understanding. Previous roles focused on customer quality, internal quality, inventory, data entry, and data analysis

Preferred Skills

• Strong analytical and problem solving skills. Understand customer blueprints and specifications.
• Excellent computer skills: Excel, Power Point, Word, Teams, SharePoint
• Able to learn and utilize all aspects of Customer and Internal Software Programs; including but not limited to: Supplier Connect, LN, QDAS, IPREP, Coupa, PRS ETQ,

Written and Verbal communication and professionalism

• Ability to manage multiple urgent priorities simultaneously
• Knowledge and Understanding of the Quality Management System (including items outlined above)

Knowledge and Understanding of GD&T, Blue Prints, Specifications, Gauging and Measurements

• Effective cross functional coordination and facilitation

Physical Requirements

• Ability to work "hands-on", and walk across the facility multiple times each day as needed.

EEO

Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Benefits

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.

• Competitive Salary
• 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
• Medical/Dental/Vision/Life/Disability Insurance
• Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
• Flexible Spending Accounts
• Paid Vacation
• Paid Holidays
• Paid Time-Off (PTO)
• Employee Assistance Plan
• Education Assistance Program
• Employee Recognition Programs
• Site specific Production and Incentive Plans
• Site specific Step and Skill Level Wage Adjustment Plans
• Site Specific Relocation and Sign-on Bonus Programs
• Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.

Subject to position, eligibility, and plan guidelines.

Job Category

Production - Hourly