Lead Medical Appointment Clerk
Le CYR ConsultingWarner Robins, GA
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Overview
Schedule
Full-time
Career level
Entry-level
Remote
On-site
Benefits
Career Development
Job Description
Job Title: Lead Medical Appointment Clerk (Supervisor)
Location: 78th Medical Group, Robins Air Force Base, Warner Robins, GA 31098
Tentative Start Date: 16 May 2026
No. of FTEs Required: 1 FTE
Work Schedule: Monday-Friday, 0730–1630 (9-hour shift with 1-hour unpaid meal break); 40 hours/week
Documents Required for Submission:
- Updated Resume (With all gaps explained)
- Basic Life Support (BLS) certification (AHA or Red Cross) required
Qualifications:
- Education: High School Diploma or General Educational Development (GED) equivalent.
- Experience:
- Minimum 6 months’ experience in medical appointment scheduling within a clinical setting
- Typing speed of at least 50 WPM
- Demonstrated supervisory or lead experience preferred
- Strong customer service, communication, and organizational skills
- License / Certification: Basic Life Support (BLS) certification (AHA or Red Cross) required
Responsibilities:
- Supervise and coordinate daily operations of Medical Appointment Clerks supporting patient appointment services.
- Manage staff schedules and coverage to ensure uninterrupted services during all hours of operation.
- Oversee appointment scheduling, rescheduling, and cancellations in MHS GENESIS in compliance with access-to-care standards.
- Monitor call center performance metrics, including wait times, abandonment rates, and first-call resolution.
- Train, mentor, and evaluate staff to ensure compliance with DHA appointing procedures and customer service standards.
- Serve as the primary liaison between appointment staff and clinic leadership to resolve scheduling and access issues.
- Prepare and submit required performance and quality reports to Government leadership.
- Approve leave, address employee issues, and resolve patient complaints as required.
- Ensure compliance with HIPAA, Privacy Act, and DoD security policies.
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FAQs About Lead Medical Appointment Clerk Jobs at Le CYR Consulting
What is the work location for this position at Le CYR Consulting?
This job at Le CYR Consulting is located in Warner Robins, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Le CYR Consulting?
Employer has not shared pay details for this role.
What employment applies to this position at Le CYR Consulting?
Le CYR Consulting lists this role as a Full-time position.
What experience level is required for this role at Le CYR Consulting?
Le CYR Consulting is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Le CYR Consulting for this role?
Le CYR Consulting offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Le CYR Consulting?
You can apply for this role at Le CYR Consulting either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.