Lead Partner Account Manager (Hybrid)

As the Lead Partner Account Manager, you will lead the development and execution of strategic and account plans to drive profitable growth across new and existing partnerships. You will serve as the primary day-to-day partner contact, through proactive engagement and advocacy, and collaborate cross-functionally to deliver initiatives from concept through production implementation. You will influence stakeholders to align on our goals, resolve complex issues, and identify win-win opportunities that improve performance and accelerate program growth.

You will report to Senior Manager and Account Executive, Partner Distribution.

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Position Compensation Range:

$111,000.00 - $189,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Oversee partner project lifecycles from initial concept through production implementation.
• Create project plans; maintain communication with internal and external stakeholders; ensure business documentation stays current.
• Build, strengthen, and grow partnerships by developing proactive, creative programs and maintaining regular partner contact.
• Partner with the executive team to establish quarterly goals and defined commitments aligned to mutual annual targets.
• Develop account plans that outline activities, goals, and performance expectations.
• Ensure partner needs are met through frequent interactions covering status, strategy, new initiatives, servicing issues, escalations, account performance, and market changes.
• Coordinate sales, system, and product training for partners.
• Recommend, lead, and implement continuous improvements to drive program growth; apply creative and innovative thinking to improve business outcomes.
• Serve as the primary day-to-day point of contact for partner relationships, managing complex and non-routine issues; build trust through a service-oriented approach and strong advocacy.

Specialized Knowledge & Skills Requirements

• Demonstrated experience and skill in building business relationships.
• Demonstrated analytical and advanced problem-solving skills.
• Proactive mindset with strong organizational and interpersonal skills.
• Experience in project management and ushering projects through from inception to conclusion.
• Proven talent to achieve results, identify trends, and meet critical deadlines.
• Strong written and verbal communication skills, including presentation skills.
• Proficiency in JIRA, Confluence, PowerPoint, Excel, and Outlook required; Microsoft Project (or similar project management tools) and SQL skills are a plus.

Preferred Qualifications

• Experience growing partnerships in Property & Casualty Insurance.

Licenses

• Not applicable.

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that primarily involves sitting/standing.

Working Conditions

• Not applicable.

Additional Information

• Offer to selected candidate will be made contingent on the results of applicable background checks

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

• Sponsorship will not be considered for this position unless specified in the posting

In this hybrid role, you will be expected to work a minimum of 10 days per month out of the Boston, MA or Madison, WI offices.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.

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