Lead Product Manager, AI Servicing

Our mission: to eliminate every barrier to mental health.

At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Senior Vice President, Product, you will take on a high-impact role in building and delivering experiences for our members needing services that support their therapy experience. A key component of this is building tools that allow the human agents that support and guide our members to work at the top of their training and/or licensure.  

Please note that this is a hybrid role based in San Francisco, with an expectation to be in the office 2-3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What you'll do:

• Leverage automation and AI-assisted workflows to streamline service delivery, communication, and task management, improving overall efficiency and experience
• Gather, synthesize, and apply user feedback to deliver experiences and tools that move metrics meaningfully 
• Drive additional  innovation by deeply understanding usage and experience of what you have built - to further meet the users' functional and emotional needs
• Partner with analytics and data science to measure and analyze the impact of your initiatives, using insights to continuously refine and improve effectiveness.
• Work closely with the broader Product organization to set strategy within your team's scope, serving as the subject matter expert and helping guide organizational decisions.
• "Roll up your sleeves" and drive results as an independent, self-driven product manager with stage-appropriate product management rigor and attention to detail.
• Stay informed on industry trends, competitor products, and emerging technologies, proactively sharing insights to shape and evolve product strategy.

What success looks like in this role:

• Meaningfully impacting Spring's COGS and Gross Margin by driving containment within high-quality, agentic experiences
• Maintain high customer satisfaction with servicing experiences (as measured by CSAT)
• Meaningfully impact the time it takes for human agents to resolve member and provider issues
• Strong relationships with operations stakeholders such that the incumbent can work under minimal supervision to strategize, make decisions, and  achieve their goals

What we expect from you:

We're looking for an experienced product manager with demonstrated talent for creativity and execution. Experience working with regulated industries, in AI/ML, and having worked in a high-growth startup environment is a big plus. 

• Bachelor's degree in Business, Computer Science, Engineering, or a related field
• 7+ years of product management experience with a solid track record of delivering successful products focused on efficiency and streamlining complex processes
• Ability to quickly build empathy for target users and teams-you can understand their daily realities, learn their language, and translate their needs into intuitive, efficient product experiences.
• Superior ability to seek and use data to inform decision making and hypothesis formation
• Comfort with a high-growth, dynamic environment, and an ability to balance agility with consistency as business priorities, user needs, and our competitive environment evolves
• An ability to navigate ambiguity, with a bias towards rapid execution over process 
• A self starter who demonstrates strong judgement and negotiation skills when given autonomy
• Aptitude and desire to build effective internal and external relationships with varied and demanding stakeholders
• Strong technical knowledge and foundation in AI/ML and SaaS capabilities 
• Experience integrating homegrown platforms with third party tools

The target base salary range for this position is $200,000 - $243,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.