Lead Regional Admin Support

THE OUTSIDE IS IN US ALL.

Announcement:

Please remember to attach the required documents listed in this announcement.

• Resume

• Cover Letter

• References

Applications missing the requested documents will be considered incomplete and may not progress further in the process. Documents not requested will not be considered in the recruitment process. The State Application is not a substitute for a Resume. This position closes at 11:59 PM Mountain Time on September 30, 2026. You must apply through the State of Montana Career site.

Special Information:

Identity of applicants who become finalists may be released to the public if the Department deems it necessary. Employees who exceed 1,040 hours in a calendar year are also provided health, dental and life insurance. Other benefits include retirement, paid vacation, sick and holidays. This position may be covered by a VEBA (Voluntary Employee Beneficiary Association).

A successful applicant will be subject to a background investigation.

Women and minorities are under-represented in this job category and are encouraged to apply.

Effective June 22, 2026, this agency is participating in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, https://www.e-verify.gov/

Specific Job Information:

This position will require travel to assist with coverage at the Butte and Helena offices as needed when administrative staff are absent. The ideal candidate should have a strong work ethic, integrity, and a commitment to maintaining high professional standards. They must have the ability to follow instructions and agency policies and procedures while exercising sound judgment and working independently with minimal supervision. The ability to work effectively as part of a team, adapt to changing priorities and circumstances, and use strong problem-solving skills is essential.

Excellent customer service skills, including professionalism, courtesy, effective communication, and a commitment to meeting the needs of customers and the public, are required. Previous team lead or supervision experience is preferred.

Job Duties:

This position serves in a lead clerical capacity at the Bozeman, Region 3 Headquarters office and requires a positive, resilient, and adaptable attitude, with the ability to work effectively in a fast-paced, public-facing environment. The position assists with supervising and supporting work-study students, providing training and guidance, and helping establish consistent, professional customer service standards. The successful candidate will lead by example, maintain a positive approach when handling challenging situations, and help ensure customers receive accurate, courteous, and consistent service across multiple offices within the region.

This position will help with scheduling front office coverage, on-boarding new employees, and assisting with regional public comment and environmental assessments. The incumbent will assist the office manager with communication between internal teams, external partners and the public. They will help align regional and agency goals while establishing clear parameters that support streamlined projects, continuous process evaluation, and ongoing improvement.

Specific duties may include selling hunting and fishing licenses; providing current regulations, agency information, and program resources; answering phones and assisting customers in person; restocking resource materials; assisting with FAS fee processing; assisting with animal tagging; conducting Aquatic Invasive Species (AIS) boat inspections; answering Block Management questions; balancing cash drawers; and assisting FWP staff with special projects and other duties as needed. Additional responsibility of day-to-day supervision of work-study students, helping train and mentor student employees, coordinating tasks as appropriate, and providing support and direction to ensure work is completed accurately, efficiently, and professionally. The position is expected to demonstrate dependability, sound judgment, teamwork, flexibility, integrity and a positive attitude while serving as a resource for both customers and staff.

Physical and Environmental Demands:

The predominant duties assigned to the incumbent are performed in an office setting. The incumbent must be able to work independently, efficiently and exercise good judgment in an office setting with numerous interruptions. They are solely in charge of the front office, handling several multi-level functions simultaneously. Standing for long periods of time at the front counter issuing licenses during "peak" seasons. Sitting for long periods of time in a confined position, working on various computer assignments with repetitive hand movements and artificial lighting. Incumbent must be able to lift 40-pound boxes. Angry, dissatisfied, rude and sometimes intoxicated callers and "walk-ins" often vent their frustrations on the support staff.

Minimum Qualifications (Education and Experience):

The knowledge, skills, and abilities of this position are normally attained through combination of education and experience equivalent to a high school diploma or equivalent and at least 1 year of job-related work experience. Other combinations of education and experience will be considered on a case-by-case basis.