Overview
Schedule
Full-time
Career level
Entry-level
Remote
On-site
Benefits
Career Development
Job Description
Specific Job Functions:
- Market and recruit new guests to property
- Replenishing Kiosk monetary levels
- Gaming Control Board assistance
- Ensure all Ambassadors are providing Guests with TI Platinum service
- Responsible for all Slot Ambassador duties when necessary
- Establish and maintain a professional relationship with repeat guests to the property
- Research and evaluate guest accounts using Players Club and /or other software programs
- Issue guest complimentary items in accordance with departmental and property standards
- Research and resolve guest issues effectively and professionally
- Protect the confidentiality of Company documents and files under immediate control
- Greet guests, answer questions and be an informational resource regarding guest inquiries
- Monitor assigned area and attend to guest's needs including jackpot payments, providing a comfortable experience for guests by answering basic property questions, provide information regarding rooms, restaurants and entertainment for the guests
- Perform minor machine repairs
- Accurately distribute/retrieve Cash Pouches to Slot Ambassador according to established departmental policies and procedures
- Verify and ID guests to ensure players are of the legal gaming age
- Provide guests with Players Club information and solicit new members
- Assist guests with inquiries and problems regarding Players Club and the Casino
- Promptly answer in-bound telephone calls
- Assist guests and Casino Hosts with requests in a professional and timely manner
- Keep up to date on Slot Marketing activities and events at the property
- Input player information into the Players Club system
- Perform pre-shift meetings with all incoming Slot Ambassadors
- Assist Players Club Manager with training / re-training.
- Update and disburse daily facts and property information
- Maintain a positive and friendly attitude toward guests as well as other employees
- Perform all duties as deemed necessary for the success of the department
Responsibilities/Qualifications
- Gaming experience preferred
- Must have strong organizational skill
- Ability to handle and cope with stress well and remain calm under pressure a must
- Must have, or be able to obtain, Gaming Registration
- A working knowledge of basic computer systems and Casino systems preferred
- 1 year previous Slot Ambassador experience
- Excellent public relations, communication and speaking skills
- Professional appearance and demeanor a must
- Knowledge of Western Money redemption kiosks and ability to replenish coin and bills as needed
- Ability to troubleshoot minor repairs and dispensing problems of kiosks
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FAQs About Lead Slot Ambassador Jobs at Treasure Island Hotel
What is the work location for this position at Treasure Island Hotel?
This job at Treasure Island Hotel is located in Las Vegas, NV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Treasure Island Hotel?
Employer has not shared pay details for this role.
What employment applies to this position at Treasure Island Hotel?
Treasure Island Hotel lists this role as a Full-time position.
What experience level is required for this role at Treasure Island Hotel?
Treasure Island Hotel is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Treasure Island Hotel for this role?
Treasure Island Hotel offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Treasure Island Hotel?
You can apply for this role at Treasure Island Hotel either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.