Lead Technical Consultant

The Role

Reporting to the Director of Partner Onboarding and Operations, the Lead Technical Consultant will serve as a subject matter expert for Bottomline in the area of partner data, integration, and process. This role will be at the forefront of a growing team and will be responsible for both facilitating and leading strategic and tactical tasks related to partner technical implementation items. The Lead Technical Consultant advises on best practices related to APIs, webhooks, and file ingestion to bring Bottomline partners live more efficiently and effectively.

This is a hybrid role based out of our Portsmouth, NH office.

How you’ll contribute:

• Occasional travel may be required (~15% to Partner Sites)
• Develop and maintain an in-depth knowledge of Bottomline applications, processes, databases, and data structures.
• Facilitate value added data flow strategy discussions with current and potential Bottomline partners.
• Configure data integrations to meet partner specifications.
• Design repeatable data flow testing scenarios and manage testing processes. Research and resolve errors that arise. 
• Act as a liaison between functional, operational, go-to market, and product teams. Assist in prioritization of enhancements, updates, and functional changes to the product. 
• Provide ongoing post-launch support to new partners in technical areas related to data exchange, funding operations, and partner’s client implementations.
• Participate in identifying, developing, and executing new integration functionalities.
• Create and manage integration process, procedure, and technical documentation. Work to develop or enhance current standards. 
• Engage in additional process design conversations with partners after initial go live.
• Mentor team members.

What will make you successful: 

• Experience/Background in banking environment as a technical implementor or consultant.
• 5-7 years of experience writing technical requirements for file-based and API Integrations for software products; experience managing APIs as a product is preferred.
• 5-7 years of experience supporting Technical API products including designing, programming, configuring, testing, or supporting APIs.
• 5-7 years of Data Integration experience.
• Familiarity with a range of data formats and languages (e.g., JSON, EDI, SQL) as well as proficiency in using tools like Postman and JIRA.
• Proven ability to work closely with Product and Development teams to complete partner integrations.
• Superior Communication, Organizational and Interpersonal skills.
• History of successful leadership of or within teams.
• Bachelor’s degree in Computer Programming, Data, Business, or equivalent work experience

Nice to Have Skills:

• Background in finance, or business to business payments industries and processes as a technical implementor or consultant.

What We Offer: 

• Competitive salary and benefits package.
• Opportunities for professional growth and advancement.
• A collaborative and innovative work environment.
• Flexible working arrangements. 

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