Lead Trade Services Processor

About this role:

Wells Fargo is seeking a Senior Trade Servicing Processor within Commercial Banking Operations as part of Wholesale Operations. Learn more about our career areas and lines of business at wellsfargojobs.com

In this role, you will:

• Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products

• Perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections in accordance with Trade Services standards

• Guide individuals on complex tasks including amending letters of credit, processing documentary and direct collections in accordance with Trade Services standards

• Assist leaders in training staff on new products or procedures and coordinate workflow in the absence of leadership

• Prioritize work and provide day-to-day leadership to team

• Identify opportunities for additional product sales through client referrals and make recommendations to changes in existing policies and procedures

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders and exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 6+ years of Trade Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Demonstrates the inter-personal skills to identify and appropriately act upon scenarios requiring escalation or further due diligence

• 2+ years in a role with exposure to BSA/AML, Sanctions and Anti-boycott policies and procedures, and demonstrates an ability to understand and consistently adhere to procedures related to these subjects

• Knowledge and understanding of risk management in credit, market, or operations

• Knowledge and understanding of global banking: payment products, trade, structured finance, and credit

• Knowledge and understanding of wholesale lending products such as letters of credit, leases, and traded products

• Leadership experience

• Possess the written and verbal communication skills to provide clear and concise risk escalations

• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions

• Strong organizational, multi-tasking, and prioritizing skills

• Ability to work independently and in a team environment

• Ability to work in a fast-paced deadline driven environment

• Intermediate Microsoft Office (Word, Excel, and Outlook) skills

• Fast and accurate keying skills

• Strong attention to detail and accuracy skills

• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information

• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

• Ability to interpret and comprehend complex legal documents

• Strong analytical skills

Job Expectations:

• This position is not eligible for Visa sponsorship

• Candidate must be based out of posted location

• This position offers a hybrid work schedule

• Relocation assistance is not available for this position

• Ability to work additional hours as needed

Posting Location:

• IRVING, TX

• CHARLOTTE, NC

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.