Learning & Development Operations AND Systems Specialist (Charlotte, NC)

Compass Corporate

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

The Learning & Talent Development Operations & Systems Specialist reports directly to the Senior Director, Learning & Talent Development, Systems & Technology. Working closely with Talent Management, Learning, HRIS, and HR partners, this role supports the execution and continuous improvement of enterprise Talent Management and Learning processes across Compass Group USA.

This role is responsible for operational coordination, systems support, testing, reporting, documentation, and stakeholder support related to performance management, talent reviews, succession planning, development planning, and learning system operations. The specialist partners across HR, Learning, IT, and external vendors to support scalable, reliable, and user-centered talent and learning processes and platforms.

Responsibilities:

Talent Management & Learning System Process Operations

• Coordinate and support execution of enterprise Talent Management processes including performance management, talent reviews, succession planning, and development planning cycles
• Serve as an operational contact for stakeholders regarding process execution, timelines, and issue resolution
• Support high-volume operational periods (such as the Year End Process and Essential Training Season) with accuracy and responsiveness

Systems Support & Testing

• Support configuration and maintenance of Talent Management and Learning system functionality
• Execute testing for system upgrades/releases, integrations, and process enhancements
• Troubleshoot system issues, end user inquiries, and data discrepancies
• Track incidents and service requests through enterprise support processes

Reporting & Documentation

• Generate and validate standard and ad hoc reports related to Talent Management and Learning operations
• Maintain process documentation, governance materials, and quick reference guides
• Collect and compile HR metrics and operational data from systems including SuccessFactors, Totara, and Visier

Continuous Improvement

• Proactively identify opportunities to streamline processes, improve system functionality, and enhance stakeholder experience
• Support Talent & Learning Development initiatives aligned to enterprise priorities

Qualifications:

• Bachelor's degree preferred
• 3-5 years of experience supporting Talent Management operations, Learning systems, HR systems, or similar enterprise business processes
• Experience supporting or administering enterprise systems such as SuccessFactors (PeopleHub), Totara, or similar platforms preferred
• Experience with system testing, defect tracking, and operational support
• Familiarity with Azure DevOps (ADO), BMC Helix, or similar operational support tools preferred
• Strong analytical, troubleshooting, and problem-solving skills
• Strong Excel and reporting skills
• Excellent communication and stakeholder management capabilities

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Req ID: 1540992

Compass Corporate

Margaret Lovette

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