Learning & Development Program Manager
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Overview
Job Description
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
The Program Manager – L&D will be responsible for building programs and processes to ensure effective communication and efficient execution, and for championing the development and deployment of best practices to improve program and business performance. By producing repeatable results across a growing business, this person will enable L&D to deliver on SHI’s long-term plan by aligning strategy, structure, processes, and people.This person reports to a Sr. Manager - L&D.Role Description
Support the coordination and management of Learning & Development (L&D) programs to help advance organizational goals.
Manage programlogistics, scheduling, communications, and cross-functional alignment to ensure programs are executed effectively and on time.
Partnerwith internal stakeholders—including L&D, trainers, business leaders, and support teams—tomaintaincohesion, clarity of expectations, and consistent delivery of learning programs.
Track program milestones and progress, summarize updates, and escalate risks when necessary tomaintainmomentum and quality.
Analyze program data toidentifytrends, summarize findings, and recommend improvements that enhance effectiveness and learner experience.
Contribute to continuous improvement by gathering feedback,identifyinggaps, and supporting the standardization of processes and tools.
Assistwith program communications, including drafting participant messaging, preparing updates, andmaintainingvisibility across teams.
Participate in team activities to strengthen collaboration, alignment, and professional development.
Support change initiatives by aligning learning programs with evolving organizational needs and reinforcing the adoption of new systems, processes, or behaviors.
Behaviors and Competencies
Communication– Delivers clear,timelyupdates usingappropriate channels;tailorsmessages to different audiences;facilitatesalignment and ensures transparency throughout program execution.
Stakeholder Engagement– Builds rapport through consistent, respectful interactions; balances priorities; fosters collaboration; aligns program goals to stakeholder needs; navigates challenges with professionalism.
Program Coordination– Independently manageslogisticsincluding scheduling, communications, attendance tracking, and program readiness; resolves coordination issues andmaintainsoperational flow.
Program Management– Oversees multiple learning programs; tracks milestones;anticipatesrisks; adapts plans; ensures programs deliver on expected outcomes andmaintainalignment with timelines.
Data Analysis– Analyzes program data toidentifytrends and insights; summarizes findings; uses data to support decision-making and continuous program improvement.
Customer Service– Handles routine learner inquiries independently with accuracy and professionalism; ensures positive learner experiences;identifiesrecurring needs and suggests improvements.
Adaptability– Adjusts to changing tasks and priorities with composure;remainsproductive in dynamic environments;demonstratesresilience and openness to change.
Collaboration– Works cooperatively with cross‑functional teams; supports shared goals; communicates respectfully; contributes to a positive and inclusive team environment.
Professionalism– Demonstrates reliability, accountability, and integrity;maintainshigh-quality work; contributes to a respectful workplace culture.
Data Analytics & Impact– Uses data to evaluate program outcomes and communicate impact; synthesizes learner feedback, performance metrics, and KPIs to inform improvements anddemonstratevalue.
Skill Level Requirements
Ability to coordinatelogistics, communications, scheduling, and administration for multiple learning programs. –Proficient
Ability to analyze program data,identifypatterns, and summarize insights to inform decisions. –Proficient
Working knowledge of LMS platforms and productivity tools (e.g., Microsoft Office 365, communication/collaboration platforms). –Proficient
Ability to prepare clear written documentation and verbal updates; ensure accuracy and consistency across stakeholders. –Proficient
Ability to build productive working relationships across teams andmaintainalignment in cross-functional environments. –Proficient
Ability to manage multiple priorities and deadlines with minimal supervision. –Proficient
Other Requirements
CompletedBachelor’s Degreeor equivalent experience.
2–5 years of experience in Learning & Development, Program Management, Sales Enablement, Education, or related operational roles.
Ability to travel up to 10% for program delivery, stakeholder meetings, or company events.
Proficiencywith LMS platforms, Microsoft Office applications, communication tools, and digital workspace platforms.
Ability to work both independently and collaboratively in a fast-paced environment.
Ability todemonstrateprofessionalism, initiative, and commitment to organizational success.
The estimated annual pay range for this position is $57,200 - $85,800 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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