Learning Experience & Content Specialist

United Petroleum Transports

JOB DESCRIPTION

Title: Learning Experience & Content Specialist

Department: Human Resources

Location: Corporate Office

Reports To: Senior Manager of Organizational Development

FLSA: Exempt

The Learning Experience & Content Specialist is responsible for designing, curating, and developing high-impact learning solutions that support organizational performance, leadership development, and regulatory training effectiveness. This role partners with business leaders and subject matter experts to translate operational needs into structured, engaging, and business-aligned learning experiences. The ideal candidate demonstrates strong instructional design capability, consulting confidence, creativity, sound judgment, and the ability to manage multiple priorities in a fast-paced and highly regulated environment. UPT is committed to the Guiding Principles of the Responsible Care initiative and anticipates that all employees will share our commitment by conducting themselves consistent with those principles to make the industry even safer for our employees and communities.

Core Responsibilities

Learning Design & Content Development (35%)

• Design and develop learning solutions using adult learning principles and instructional design methodologies, including eLearning, job aids, facilitator guides, blended learning, and structured learning materials.
• Create storyboards, learning outlines, curriculum structures, and learner journeys aligned to business objectives and performance needs.
• Curate internal and external content to support technical, compliance, professional development, and leadership training initiatives.
• Maintain version control and quality standards to ensure learning materials are accurate, engaging, and operationally relevant.
• Evaluate learner feedback, engagement data, and business input to recommend improvements that strengthen learning effectiveness and usability.

Leadership Development & Program Support (20%)

• Support the design, build, and continuous improvement of enterprise leadership development programs and academy content.
• Curate learning resources, activities, and materials aligned to leadership capability development and business priorities.
• Assist in facilitation of workshops, pilot programs, and learning sessions with a polished and professional presence.
• Gather participant and stakeholder feedback and recommend improvements to strengthen learning effectiveness and engagement.

SME Consulting, Needs Analysis & Content Alignment (20%)

• Partner with subject matter experts and business leaders to identify learning needs, clarify objectives, and translate operational requirements into effective learning solutions.
• Conduct discovery conversations and ask thoughtful questions to surface the who, what, when, where, how, and why behind learning requests.
• Recommend content structures, learning approaches, and engagement strategies that align with business needs and learner realities.
• Ensure required content is clear, practical, and aligned with regulatory, compliance, HR, safety, DOT, and OSHA expectations where applicable.

Learning Technology & Media Development (15%)

• Develop and refine digital learning assets using tools such as Articulate Rise, Adobe applications, ScreenPal, Microsoft Stream, and related platforms.
• Create multimedia learning content, including presentations, video-based learning, screen recordings, and interactive materials.
• Upload, review, and test learning content in LMS platforms in partnership with the Learning Systems & Operations Specialist.
• Utilize technology to improve learner experience, accessibility, efficiency, and content quality.

Cross-Functional Support & Continuous Improvement (10%)

• Research learning trends, emerging technologies, and innovative practices to improve learning solutions and delivery methods.
• Partner with the Learning Systems & Operations Specialist to ensure content is current, accurate, and effectively deployed.
• Participate in cross-functional initiatives and handle special projects as they arise in support of departmental and enterprise priorities.
• Demonstrate adaptability and flexibility by adjusting priorities, responsibilities, and work approaches in response to evolving business needs, growth initiatives, and leadership direction.

Skills

• Strong instructional design capability and knowledge of adult learning principles.
• Strong consulting, stakeholder partnership, and discovery conversation skills.
• Ability to translate complex operational topics into structured, learner-friendly content.
• Strong creativity, critical thinking, and solution orientation.
• Professional facilitation, presentation, and audience engagement skills.
• Strong attention to detail, organization, and commitment to quality.
• Ability to manage multiple projects, deadlines, and competing priorities effectively.
• Ability to leverage generative AI tools to improve efficiency in learning design, content development, reporting, and workflow execution while maintaining accuracy, compliance, and alignment with organizational standards.