Learning Technology Support Specialist
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Overview
Job Description
About Unity College:
For more than fifty years, Unity College has been preparing the next generation of environmental professionals and leaders to successfully face real-world challenges. With environmentally focused degrees, Unity College offers affordable and accessible bachelors degrees, masters degrees, certificates, and non-degree courses through a variety of modalities including hybrid, in-person, hyflex, and online.
Our Mission:
Through the framework of sustainability science, Unity College provides a liberal arts education that emphasizes the environment and natural resources. Through experiential and collaborative learning, our graduates emerge as responsible citizens, environmental stewards, and visionary leaders.
Position Overview:
The Learning Technology Support Specialist (LTSS) will support DE's suite of learning technologies and processes as they are experienced by our users (students, faculty, and staff). This support will have a primary and a secondary focus: Primarily, the LTSS will maintain DE learning technologies (including the LMS), prepare courses to run between terms, repair courses as they run, and bug fix. Secondarily, the LTSS will gather quantitative and qualitative data on user experiences. They will work with input from various DE units, including Advisors, IT, Academics, instructors, and the students themselves, to develop a holistic picture of where and how our users run into issues so that the Instructional Designers (IDs) can design long-term solutions. The LTSS will also support IDs in the ongoing standardization, maintenance, and operation of courses term by term.
Full job description provided at time of interview.
Key Responsibilities:
- Support the ID team in the publication, standardization, and maintenance of existing courses.
- Function as Tier 1 support for DE learning technology issues, including LMS issues
- Maintain the LMS and adjacent learning technologies
- Respond to and fix user issues with designed aspects of courses and third-party integrations, as they arise.
- Interface with Advising, Concierge, Academics, IT and other DE units to improve response to, and learning processes collecting, user issues.
- Develop methodologies for collecting and analyzing UX data generated by thousands of users.
- Apply user data to generate reports and inform iterative improvements to the User Experience.
- Act as an expert resource for our Canvas learning management system and related tools.
- Support and refine integrations of current educational technologies to promote effective teaching strategies and to improve student-learning experiences.
- Develop support materials, including tutorials, orientations, help sessions, and workshops, as needed.
- Communicate knowledge and application of academic technologies.
- Remain current and maintain a thorough understanding of the latest industry technology tools and trends in online education.
- Work with Information Technology and Instructional Technology staff to develop new services and test new academic and learning technologies.
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