Legal Administrative Assistant

Talis Group’s client is an established and reputable, large law firm located in the East End of Louisville with a primary practice around litigation. They are hiring a Support Specialist to manage the intake process of new and prospective clients either on the phone, in person or by email. Salary for this position is  $45,000/year and includes a generous benefits package. Hours are Monday – Friday 8:30-5:00pm Highlighted Duties:

• Answer, screen, and field phone calls from potential and current clients
• Interview prospective clients by phone, email, or in-person to become familiar with their cases
• Evaluating prospective clients’ claims to determine whether they are in line with the areas of practice and experience of the firm
• Request needed documentation and records, including medical records and more.
• Manage analyzing data from marketing sources & provide intel on where the leads originated from
• Follow up on reviews from social media applications such as Google, Facebook, etc.

Highlighted Requirements:

• 1-2 years of progressive Customer Service experience
• Previous legal support experience not required but a plus!
• Knowledge of medical terminology and health insurance preferred
• Experience with medical records preferred
• Ability to type 50 wpm
• Strong customer service skills
• Strong interpersonal skills with highly effective oral and written communication skills
• Exceptional accuracy and attention to detail
• Ability to prioritize and manage time effectively
• Proficiency in Microsoft Office Suite (Word and Outlook)
• Bilingual (Spanish) preferred but not required