Legal Intake Center Agent

LEGAL INTAKE CENTER AGENT – REMOTE ROLE FOR CENTRAL, MOUNTAIN AND PACIFIC TIMES Monday–Friday 

Join a high-profile law firm  for a remote role an Intake Center Agent and become an important first point of contact for individuals seeking legal representation. This is a fast-paced, client-focused role ideal for someone who is professional, empathetic, detail-oriented, and comfortable handling a high volume of calls.  Hourly rate is $20/hour.  Qualified resumes to jmoses@phaxis.com

Responsibilities:

• Handle a high volume of inbound and outbound calls with prospective and existing clients.
• Gather and accurately document detailed client and case information.
• Pre-qualify potential clients based on established case criteria.
• Follow up with clients to obtain medical records and other required documentation.
• Enter and update information in the firm’s case management system.
• Send legal documents and coordinate follow-up appointments and communications.
• Provide professional, compassionate customer service while handling sensitive information.
• Escalate complex questions or concerns to the appropriate legal team.
• Assist with data entry, filing, and other administrative tasks as needed.

Qualifications:

• Excellent verbal communication and active listening skills.
• Strong customer service skills and a professional, empathetic approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accurate data-entry skills.
• Excellent computer skills; proficiency with Microsoft Office.
• Previous call center, client services, legal, healthcare, or administrative experience preferred.
• Familiarity with legal terminology or case management systems is a plus.

This is an excellent opportunity for a polished, motivated professional who enjoys helping people and wants to build experience within a respected legal environment.