Legal Intake Manager

Block LLPBurbank, California

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Overview

Schedule

Full-time

Career level

Director

Remote

Hybrid remote

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Description

Block LLP is seeking an experienced Legal Intake Manager to lead and oversee our intake department, including both in-person and remote intake team members. This role requires a strong background in sales, legal intake, and team management, with a focus on driving conversions, coaching performance, and maintaining a high standard of client service.

The Legal Intake Manager is responsible for ensuring potential clients receive a professional, empathetic, and sales-driven experience from first contact through sign-up.

Requirements

Intake Sales Leadership

Lead, manage, and coach a team of legal intake specialists (in-office and remote)
Set and enforce sales standards, scripts, and intake workflows
Drive conversion of inbound leads into signed clients
Monitor call handling, follow-up, and closing techniques
Review calls and provide regular coaching and performance feedback

Legal Intake Oversight

Ensure accurate screening, qualification, and documentation of potential cases
Maintain compliance with firm intake standards and legal requirements
Oversee proper case handoff to pre-litigation teams after sign-up
Serve as escalation point for complex or high-value intake matters

Performance Metrics & Reporting

Track and analyze intake KPIs (conversion rate, call volume, response time, signed cases, lead quality)
Prepare performance reports for firm leadership
Identify trends, gaps, and opportunities for improvement
Implement data-driven strategies to increase efficiency and results

Operations & Process Improvement

Develop, refine, and enforce intake SOPs
Partner with Marketing to evaluate lead quality and optimize campaigns
Collaborate with Operations, Pre-Litigation, and Litigation teams
Assist with hiring, onboarding, and training of intake staff

Qualifications & Requirements

5+ years of sales experience, including consultative or inbound sales
2+ years of legal intake experience (personal injury strongly preferred)
2+ years of experience managing and coaching a team
Proven track record of meeting or exceeding sales goals through team leadership
Strong understanding of intake funnels, sales metrics, and performance management
Excellent communication, leadership, and coaching skills
Comfortable managing remote teams and distributed workflows
Experience with CRM systems, call tracking, and legal intake software preferred

Benefits

Compensation & Benefits

Competitive base salary with performance-based bonuses
Robust PTO program (time off accrual and firm holidays)
401(k) retirement program
Medical, dental, and vision insurance
Bonus opportunities tied to intake performance and firm growth

Culture & Perks

Leadership role with direct impact on firm revenue
Collaborative, high-performance environment
Firm events, team outings, and celebrations
Fully stocked kitchen with snacks, drinks, and coffee
Opportunity to scale and optimize a critical department

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FAQs About Legal Intake Manager Jobs at Block LLP

What is the work location for this position at Block LLP?

This job at Block LLP is located in Burbank, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Block LLP?

Employer has not shared pay details for this role.

What employment applies to this position at Block LLP?

Block LLP lists this role as a Full-time position.

What experience level is required for this role at Block LLP?

Block LLP is looking for a candidate with "Director" experience level.

What is the process to apply for this position at Block LLP?

You can apply for this role at Block LLP either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.