Legal IT Support Specialist/Trainer

JBA InternationalLos Angeles, California

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Hybrid remote

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

IT Support Specialist/TrainerHybrid role combining membership in the IT team responsible for desk-side support and as IT Trainer responsible for the design and delivery of technical training to Firm personnel.The IT Support Specialist team provides concierge level of technical support service to our professionals and staff either desk side, phone, email, or remotely. This position will proactively engage the office to determine the technology needs for their practice(s). Through team work, innovation, and effective communication; represent the IT team with the highest level of client service. Some of the other job responsibilities include the following:

Conducting new hire or roll-out training via classroom or distance learning for Firm applications
Delivering training for new technology initiatives
Becoming a subject matter expert in specialized legal applications and technology
Assisting with the creation of in-house training documentation, and customizing vendor documentation to meet Firm and departmental standards
Proactively staying informed of current trends in training, technology, emerging and competitive Legal software technology, and educational delivery
Serve as liaison between staff and the technology department to resolve issues
Provide world class concierge level of technical support service desk side for hardware and software
Ensure escalations from the Service Desk are prioritized properly and status communicated to firm staff
Perform advanced troubleshooting and research of incidents and problems
Collaborate within the IT team to ensure the highest level of customer support and resolution
Setup and delivery of various hardware and audio visual requests within the conference meeting rooms
Support Firm issued remote working technology
Seek and identify opportunities to enhance the clients experience with the Firm’s technology

Required Skills/Qualifications:

Law firm experience
Familiarity with document management systems and other legal applications
Excellent verbal and written communications skills
Knowledge and support of various mobile email devices (iOS, Android, etc.)
Advanced level knowledge and experience with the Microsoft Office suite on Windows 10 platform
Strong desire to learn and implement new technology as it becomes available
Strong service orientation
Ability to handle conflict and difficult situations within a technical and client service environment
Technical understanding of MS Teams, Zoom and WebEx.
Firm core applications includes: Windows 10, Office 2019, iManage Work9 filesite EMM, CCC macros, Best Authority, Jury Instructions, Doc and Form Builder, PdfDocs, CleanDocs, CompareDocs, CEB forms, GEMS, NumberCruncher, Compulaw, AccessData Summation/FTK.

Benefits:Excellent benefits package that includes vacation, sick leave, paid medical/dental/vision, 401(k), etc.Company Info:Committed to promoting diversity and inclusion within our Firm and in the larger legal profession. We believe that diverse skills, knowledge and viewpoints make us a stronger firm. Maintains a policy of affording all employees and applicants equal employment opportunities.

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FAQs About Legal IT Support Specialist/Trainer Jobs at JBA International

What is the work location for this position at JBA International?

This job at JBA International is located in Los Angeles, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at JBA International?

Employer has not shared pay details for this role.

What employment applies to this position at JBA International?

JBA International lists this role as a Full-time position.

What experience level is required for this role at JBA International?

JBA International is looking for a candidate with "Senior-level" experience level.

What benefits are offered by JBA International for this role?

JBA International offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Leave, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at JBA International?

You can apply for this role at JBA International either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.