Legal Operations Associate

ABOUT THE ROLE:

We are looking for a Legal Operations Associate who wants to help build the operating systems behind a high-performing Legal team. This is a high-ownership role with real responsibility from day one: improving how we work, scaling our systems, and using technology (particularly AI) to create leverage.

What you will be doing:

• Help shape how Legal uses technology and AI to scale with the business
• Evaluate, implement, manage, and continuously improve AI tools across contract review, drafting, research, and workflow support
• Build playbooks and processes that help the team handle repeatable work efficiently and consistently
• Track performance and ROI of legal tech investments and recommend what to improve next
• Own our Ironclad CLM program end-to-end: workflows, templates, clause logic, automation, and self-service
• Build for scale by reducing friction in routine contracting and improving deal speed
• Partner with Sales and Procurement to streamline contracting and improve the end-to-end process
• Support integrations with Salesforce, Zip, Jira and other business systems
• Be the go-to person for troubleshooting workflows, maintaining clean data and organized files, and keeping systems reliable
• Own Legal's reporting and metrics: dashboards, KPIs, and visibility into how Legal work moves
• Measure what matters (cycle times, deal velocity, self-service adoption, volume trends) and use insights to drive improvements
• Present data clearly to leadership and cross-functional stakeholders to support decisions and prioritization
• Build and maintain Legal's knowledge base: templates, playbooks, guidance, and internal resources
• Create self-service materials that help teams move faster with appropriate guardrails
• Keep content, contracts and files, organized, accurate, and easy to use
• Support Legal budget tracking: spend monitoring, forecasting, and accruals
• Help manage outside counsel and legal vendor relationships
• Identify opportunities to operate more efficiently across legal spend and tools
• Support privacy, data governance, and compliance process implementation and tracking
• Track key deadlines, filings, and certifications
• Take ownership of special projects, audits, and cross-functional initiatives as needed

What you should have:

• 2+ years of experience in legal operations, paralegal work, or adjacent operational roles (law firm or in-house)
• Hands-on experience with legal technology, ideally CLM tools (Ironclad strongly preferred), JIRA, and AI tools (GCAI, Harvey, etc.)
• Evidence you can build or improve processes, not just follow existing ones
• Strong analytical skills and comfort working with systems, dashboards, and metrics
• Clear written and verbal communication
• Bachelor's degree

What we hope you have:

• Experience implementing AI tools in a legal or operational setting
• SaaS / high-growth tech experience
• Familiarity with Salesforce, Zip, SimpleLegal, and other similar tools
• Paralegal certification or legal studies background

The Mindset That Matters Most

• You think from first principles and enjoy understanding how systems work
• You are intellectually curious and push for clarity and rigor
• You take ownership and follow through without needing heavy oversight
• You move with urgency, prioritize well, and execute consistently
• You're willing to work hard - this role is demanding and high-impact
• You're motivated by growth and want increasing responsibility over time

Why you'll love working here:

• Podium is the best place to work to:
• Join the leaders in AI agents
• Unlock career-defining growth
• Build with world-class talent
• Make a real impact on local business