Legal Operations Manager

Hybrid in Phoenix, AZ | Up to $100k | Bachelor's degree preferredThis Jobot Job is hosted by: Alizen RodriguezAre you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.Salary: $80,000 - $100,000 per yearA bit about us:We are a fast-growing employment law firm built on structure, accountability, and operational excellence. We operate in a high-performance environment where systems matter, clarity matters, and execution drives results. Our team is made up of driven professionals who take ownership of their work and operate with a strong sense of urgency and responsibility. We are currently scaling quickly and need stronger operational infrastructure to support that growth.Why join us?This is a rare opportunity to step into a true operations leadership role where you are not supporting chaos, you are fixing it. You will have direct impact on how the firm runs, scales, and performs. You will own systems, workflows, and accountability across the entire organization, not just a department.You will work directly with the Founder/CEO and serve as a key operator in shaping how the firm functions day to day. If you are someone who thrives in structure-building, process optimization, and holding high standards, this role gives you full ownership and visibility.This is a strong, stable benefits package designed to support long-term growth and retention, including 100% employer-covered medical, dental, and vision insurance through UnitedHealthcare, employer contributions to a 401(k), and 2 weeks of PTO. You will not be siloed in administrative work. You will be driving operational change, improving performance, and building something scalable. If you want a role where execution is valued over theory and where your work directly impacts firm performance, this is it.Job DetailsJob Duties:

• Build, implement, and maintain firm-wide SOPs, systems, and workflows. Identify inefficiencies and drive process improvements
• Own all workflow and case management systems (including Monday.com). Ensure accurate tracking, visibility, and regular audits for compliance
• Hold attorneys and staff accountable to workflows, performance standards, and system usage. Monitor case progress and resolve bottlenecks
• Oversee deadline tracking and firm-wide calendaring with redundancy systems to prevent missed deadlines
• Manage intake pipeline from initial contact through case assignment. Ensure efficient routing, follow-up, and optimization of conversion metrics
• Run bi-weekly team meetings and drive clear communication, alignment, and follow-through across the firm
• Oversee onboarding, training materials, documentation, and support performance management processes
• Track and report on key metrics (revenue per attorney, case timelines, intake/conversion) with weekly updates to leadership
• Lead operational projects (hiring, systems, process improvements) with clear execution, timelines, and accountability
• Oversee vendors, tools, operational infrastructure, settlement disbursements, and office operations. Coordinate with marketing/tech as needed
• Ensure a consistent, high-quality client experience and resolve service issues
• Act as operational gatekeeper for the Founder, escalating only high-level decisions and supporting leadership meetings

Job Requirements:

• 5+ years in operations management, preferably in a law firm or professional services environment
• Bachelor’s degree preferred
• Experience using Monday.com strongly preferred
• Demonstrated ability to hold high-performing professionals accountable
• Strong project management skills with ability to execute across multiple initiatives
• Highly organized, detail-oriented, and proactive with full ownership mindset

Location: Hybrid schedule in Phoenix, AZ - occasional days in-office to retrieve checks and disperse settlement payments to clientsInterested in hearing more? Easy Apply now by clicking the "Quick Apply" button._{Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy}