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Legal Operations Specialist

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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Health & Wellness Programs

Job Description

Legal Operations Specialist

Location: Menlo Park, CA (On-site)Employment Type: Full-TimeCompensation: Competitive salary + equity

About Glade AI

Glade AI is transforming how legal professionals work through AI-powered automation. Our platform streamlines complex workflows, reduces manual work, and helps law firms deliver better outcomes for their clients.

The Role

We’re looking for an experienced Legal Operations Specialist to join our growing team. If you’ve worked as a paralegal, legal assistant, case manager, legal operations professional, or in a similar role, your real-world legal experience is exactly what we’re looking for.

You’ll help law firms successfully adopt Glade AI by guiding implementations, optimizing workflows, solving complex support issues, and partnering with Product and Engineering to improve the platform. No prior tech experience is required—we’ll teach you the technology.

You’ll also help us build our Bay Area support team while collaborating with our established global operations team.

What You’ll Do

  • Become the trusted advisor for law firms using Glade AI.

  • Support clients via email and chat, resolving complex workflow and product questions.

  • Design, build, and optimize legal workflows within the platform.

  • Partner with Client Success, Product, and Engineering to improve the customer experience.

  • Identify recurring issues and recommend scalable solutions.

  • Leverage AI to improve internal processes and help clients work more efficiently.

  • Mentor teammates and contribute to a culture of continuous improvement.

    What We're Looking For

  • 2+ years of experience in a legal environment, such as a law firm, legal operations, or legal support role.

  • Experience as a paralegal, legal assistant, case manager, legal operations specialist, or similar role.

  • AI-forward mindset. You regularly leverage AI tools and agentic workflows to automate repetitive tasks, solve problems faster, improve decision-making, and maximize your productivity. You’re excited to experiment with new AI capabilities and incorporate them into your daily work.

  • Bankruptcy experience is strongly preferred, but we’re open to candidates with other legal backgrounds who are excited to learn.

  • Experience with legal software such as Best Case, NextChapter, Lawmatics, PACER, ECF, Clio, or similar platforms.

  • Excellent communication and client-facing skills.

  • Strong problem-solving, organization, and attention to detail.

  • Excitement about legal technology and helping law firms modernize their operations.Why Join Glade AI?

    • Shape the Future of Legal AI: Apply your legal expertise in a new way while helping redefine how law firms operate through AI. You’ll influence our product, improve client outcomes, and help shape the future of legal technology.

    • High Impact: Your ideas and decisions will directly influence our platform, customer experience, and product direction.

    • Fast-Moving Startup: Work alongside a small, talented team that moves quickly, solves meaningful problems, and values ownership.

    • Mission-Driven: Help transform how legal professionals work by building AI-powered solutions that make a real difference for firms and their clients.

    Compensation & Benefits

  • Competitive salary + meaningful equity grants

  • High-energy in-person culture with an office built for focus, fitness, and fun — gym, yoga studio, dog park, free EV charging, and regular in-office events included

  • 🏥 Comprehensive healthcare

  • 🍽 Lunch, snacks, and team outings

  • 💻 Latest tech & AI tokens covered

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

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FAQs About Legal Operations Specialist Jobs at Glade

What is the work location for this position at Glade?
This job at Glade is located in Menlo Park, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Glade?
Employer has not shared pay details for this role.
What employment applies to this position at Glade?
Glade lists this role as a Full-time position.
What experience level is required for this role at Glade?
Glade is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Glade for this role?
Glade offers following benefits: Health Insurance and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Glade?
You can apply for this role at Glade either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.