Level 1 & Level 2 Field Techs / Desktop Support
Royal Communications Consultants IncWilmington, DE
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Career Development
Job Description
THANK YOU FOR READING THE JOB DESCRIPTION CAREFULLY AND THOROUGHLYL1 and L2 Desktop TechniciansLocation: Wilmington, DE - ONSITEShift: Monday through Friday: 8 am to 5 pmInitiative: Desktop Set Up for buildingsPart-time temporaryJob Description/ Responsibilities Install, configure, troubleshoot desktop and workstation equipment and software, including telephones, desktop/laptop computers Microsoft and Apple) and printers.Handle equipment installation and moves with little or no supervision. Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.Work well under supervision. Training will be provided. Qualifications:Excellent communication skills. Strong troubleshooting and critical thinking skills.Positive and professional demeanor.SCOPE OF WORK for Level 2 Desktop Technician Install all the equipment that has been staged by the Level 1 Team.Work will have to be documented for what equipment was successfully installed and any errors that occur, within the provided SmartSheets link.SCOPE OF WORK for Level 1 Desktop Technician Distribute and stage each desk with the necessary equipment. Standard desk includes two monitors, VDI, camera, and peripherals. There will be additional equipment for each trader desk.Work will have to be documented within provided SmartSheets link: what equipment has been staged at what desk.
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FAQs About Level 1 & Level 2 Field Techs / Desktop Support Jobs at Royal Communications Consultants Inc
What is the work location for this position at Royal Communications Consultants Inc?
This job at Royal Communications Consultants Inc is located in Wilmington, DE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Royal Communications Consultants Inc?
Employer has not shared pay details for this role.
What employment applies to this position at Royal Communications Consultants Inc?
Royal Communications Consultants Inc lists this role as a Full-time position.
What experience level is required for this role at Royal Communications Consultants Inc?
Royal Communications Consultants Inc is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Royal Communications Consultants Inc for this role?
Royal Communications Consultants Inc offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Royal Communications Consultants Inc?
You can apply for this role at Royal Communications Consultants Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.