Level 1 NOC Engineer- Night Shift

Wachter, Inc. MT Laurel, NJ

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Overview

Schedule

Alternate-schedule

Education

Network (CCNA, CCNP, CCIE)

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path! 

Wachter is currently accepting applications for a TEMP TO PERM NOC Engineer in the South Jersey / Philadelphia area. Ideal candidate will have previous experience as a NOC Technician or working in a help desk environment. Must be comfortable working night shift (10pm-7am)and some weekends.

We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

Benefits Package: Company Paid!

Medical, Dental, Prescription & Vision Benefits
Life, AD&D and LTD insurance
Paid Vacation and Holidays
Company-Matched 401(k) and IRA Retirement Savings
Per-Diem paid when overnight travel is required

Requirements:

Help desk experience: 1-3 years (Preferred).
CCNA certification preferred.
Strong written and verbal communication skills.
Expertise in Cisco IOS, Linux, and Windows Server operating systems.
Experience with multitasking in a high-energy environment.

Responsibilities:

Receive incident and information request calls from the customers for IT services, and service that call by resolving with point of contact.
Keep customers informed of the progress of their queries.
Analyze, isolate, research, and effortlessly explain step-by-step technical troubleshooting solutions related to software or hardware to provide a resolution.
Excellent attention to detail and follow-through.
Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting.
Prioritize and escalate support based on the client/public impact.
Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills.
Maintains confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols.
Learning and supporting a variety of purpose-built software.
Continued familiarity with network devices and latest technologies.
Maintain the company's high standard of quality and professionalism regarding workmanship, customer relations, coworkers, behavior, and appearance.
Perform any other duties not specifically stated herein, but which your supervisor may assign.

Based on experience.

About:

Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.

We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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FAQs About Level 1 NOC Engineer- Night Shift Jobs at Wachter, Inc.

What is the work location for this position at Wachter, Inc. ?

This job at Wachter, Inc. is located in MT Laurel, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Wachter, Inc. ?

Employer has not shared pay details for this role.

What employment applies to this position at Wachter, Inc. ?

Wachter, Inc. lists this role as a Alternate-schedule position.

What experience level is required for this role at Wachter, Inc. ?

Wachter, Inc. is looking for a candidate with "Senior-level" experience level.

What education level is required for this job?

The education requirement for this position is Network (CCNA, CCNP, CCIE). Candidates with relevant qualifications or equivalent experience may also be considered.

What benefits are offered by Wachter, Inc. for this role?

Wachter, Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Wachter, Inc. ?

You can apply for this role at Wachter, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.