Overview
Remote
On-site
Job Description
CT based MSP is searching for a Tier III System Support Engineer. The MSP IT System Support Engineer Tier III will be looked at as one of the Sr. technical members of the team and will be responsible for fielding complex high-level escalations and projects. Experience with at least 90% of the following technologies is required Sonicwall firewalls, vLANS, smart switches, routers, VPN technology, Wireless networks and network configurations. Strong Windows desktop experience, PowerShell scripting, O365 administration and migration. Windows Server administration including Active Directory, and Remote Desktop Services. Virtualization experience with one or more of Azure, AWS, Hyper-V or VMware. Experience implementing and troubleshooting Microsoft Office 365 and Azure. Advanced Backup solutions such as Veeam. As an IT Systems Engineer Tier III you will be
- Serving as an escalation point for Tier III support issues that are escalated from our Tier I and Tier II engineers.*
- Implementing new systems and network solutions and/or improving the efficiency of current implementations*
- Serving as an integral member of the Project Delivery teams by providing hands on technical support for complex projects, focusing on production and implementation.*
- Install, configure, and support network equipment, including routers, switches and firewalls.*
- Support VMware virtual server technical issues*
- Support Windows Server 2012-2019, including issues with Active directory, domain operations etc.*
- Provide infrastructure support in all areas needed including storage networking, server/desktop OS, Cloud environments, network security, active directory, virtualization, system and network monitoring, and application installation, configuration and troubleshooting.*
- Mentor/Coach to junior support engineers*
- An active leader of the technical support team.*
- Effectively applying Power Consulting methodology and enforcing PCG standards.
- Responsible for creating detailed documentation outlining how systems were configured and creating end-user guides to Power Consultings standards.*
- Responsible for maintaining detailed time tracking of your work
- Sonicwall Firewalls and SMAs*
- Cisco switches*
- VMware Horizon View*
- Cisco OS*
- Kaseya*
- Autotask/Datto*
- Okta
- Superior verbal and written communication skills*
- Top-class customer service skills*
- Excellent documentation, reporting, and planning skills*
- Conscientious, accountable, detail-oriented, thorough, and consistent*
- Professional demeanor and appearance; punctual, team player*
- Outstanding people skills*
- Ambition and passion for learning and teaching*
- Create/maintain/improve network support documentation and processes
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FAQs About Level Desktop Engineer 841435 Jobs at Capstone Search Advisors
What is the work location for this position at Capstone Search Advisors?
This job at Capstone Search Advisors is located in Norwich, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Capstone Search Advisors?
Employer has not shared pay details for this role.
What employment applies to this position at Capstone Search Advisors?
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