Level I Support Analyst
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Overview
Job Description
Level I Support Analyst for Premier National Organization
We are partnering with a nationally recognized industry leader to hire a Level I Support Analyst for an on-site role in the Fargo, North Dakota area. This is a full-time contract position with a solid potential to convert to a direct hire opportunity based on performance and business needs.
This is an excellent opportunity for someone looking to grow their IT career in a supportive environment where training is provided and attitude matters more than certifications. If you are dependable, eager to learn, and ready to build your IT career with a respected national organization, we want to hear from you.
Training will be provided. Prior IT experience or certifications is helpful but not required.
Location: On-Site – Fargo, North Dakota Area
Position Type: Full-Time Contract (Potential for Direct Hire)
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Position Overview
The Level I Support Analyst will provide front-line technical support to end users in a Microsoft-based environment. You will troubleshoot common hardware, software, and connectivity issues while delivering excellent customer service and maintaining professionalism in a fast-paced setting.
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Key Responsibilities
• Provide Level I technical support for desktops, laptops, and mobile devices
• Troubleshoot Microsoft Windows operating system and Microsoft Office issues
• Perform Active Directory password resets and basic account management
• Support Android and Apple mobile devices
• Resolve network connectivity and basic VPN issues
• Document incidents and resolutions in the ticketing system
• Escalate complex issues to higher-level support teams as needed
• Deliver exceptional customer service with patience and professionalism
Qualifications
• Basic understanding of Microsoft Windows environments
• Familiarity with mobile devices (Android and Apple)
• Ability to troubleshoot basic connectivity issues
• Strong communication and customer service skills
• Dependable, punctual, and consistent work ethic
• Positive attitude and willingness to learn
• A positive, team-oriented mindset
• A genuine interest in technology and problem-solving
Preferred but Not Required:
• Prior help desk or IT support experience
• Exposure to Active Directory
• Entry-level IT certifications (CompTIA A+, etc.)
Apply to this position by simply clicking the APPLY button below
Key Responsibilities
• Provide Level I technical support for desktops, laptops, and mobile devices
• Troubleshoot Microsoft Windows operating system and Microsoft Office issues
• Perform Active Directory password resets and basic account management
• Support Android and Apple mobile devices
• Resolve network connectivity and basic VPN issues
• Document incidents and resolutions in the ticketing system
• Escalate complex issues to higher-level support teams as needed
• Deliver exceptional customer service with patience and professionalism
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
