Liability Claims Specialist

Specialist, Liability Claims

Job Summary

Extra Space Storage is hiring a Claims Specialist - Liability as part of a new role created to support the continued growth of our claims organization.

Our liability claims are primarily handled by a third-party administrator (TPA). In this role, you'll focus on coordinating, monitoring, and improving claim activity, while directly managing a small group of lower-severity claims.

You'll gain hands-on experience working across the full claim lifecycle, partnering with adjusters, attorneys, and internal teams to keep claims moving and handled well. This is a strong entry point into commercial claims with clear exposure to how the business operates at scale.

This is also a team that values input. You'll be expected to identify opportunities to improve processes, increase efficiency, and strengthen how we use data.

Duties & Responsibilities

Claims Intake & Routing

• Review and triage new claims, ensuring accurate setup and timely assignment to the appropriate claims lead

Low Severity Claim Handling

• Oversee and resolve a limited group of lower-exposure liability claims (generally under $10,000)
• Coordinate with TPA partners as needed while driving straightforward claims to resolution

Service Desk & Process Coordination

• Manage Service Desk tickets and internal requests tied to liability claims
• Ensure issues are tracked, prioritized, and completed timely

Claims Support

• Support claim leaders by gathering information, monitoring claim progress, and following up on key actions
• Help maintain momentum across the broader claims portfolio

Escalation & Issue Management

• Identify when issues require escalation and ensure they reach the right stakeholders quickly

Data & Documentation

• Maintain accurate, complete, and up-to-date claim files

Qualifications

• Bachelor's degree or current experience as a claims adjuster

• 0-3 years of relevant experience (insurance, claims, customer service, or coordination roles) preferred, but not required

Competencies

• Structured onboarding, hands-on training, and ongoing support provided

• Organization: Ability to manage multiple priorities and keep work moving

• Communication: Clear, professional, and comfortable working across different audiences

• Attention to Detail: Strong accuracy and follow-through on key information

• Ownership: Takes initiative, follows through, and proactively seeks direction when needed

Work Environment & Physical Requirements

Performs sedentary work in an office environment with limited lifting (less than 10 pounds) or walking required. Close visual acuity required to perform work at computer terminal. No exposure to adverse environmental conditions. Requires repetitive typing motion, talking, hearing, grasping and feeling.

Disclaimer

The job description outlines the general nature and scope of work employees perform in this role. It's not intended to be an exhaustive list of all duties, responsibilities, or qualifications required for the position. The company reserves the right to modify, revise, or update the job description to meet business needs.

If you are a current Extra Space employee, please apply through Jobs Hub in Workday.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applications Deadline: Applications will be accepted until the position is filled.