Licensed Insurance Customer Service Rep

Noffsinger Insurance AgencyMuskegon, MI

$40,000 - $60,000 / year

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Overview

Compensation

$40,000-$60,000/year

Job Description

As a trusted leader in the industry, Noffsinger Insurance Agency is seeking a dedicated and experienced Licensed Customer Service Representative to join our dynamic team and play a key role in strengthening client relationships and ensuring long-term satisfaction. This in-office requires a strong background in client retention, as well as a deep understanding of property and casualty insurance.

Salary Range: $40000.00 - $60000.00 per year

Benefits

Annual Base Salary + Commission+ Bonus Opportunities

Performance-based Incentives

Career Growth Opportunities

Career Development

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

Mon-Fri Schedule

Evenings Off

Hands on Training

Responsibilities

Manage and enhance relationships with current clients to ensure high levels of satisfaction and retention.
Provide ongoing support and service to clients, addressing inquiries, claims, and policy updates.
Proactively assess customer needs and offer appropriate coverage solutions.
Develop and execute retention strategies to reduce customer churn and improve satisfaction.
Collaborate with internal teams to resolve customer concerns and ensure timely responses.
Maintain accurate customer records and ensure all relevant documentation is up-to-date.
Monitor and track retention goals and metrics to ensure departmental success.
Recognize opportunities to cross-sell/up-sell current clients.

Requirements

Must hold a current Property & Casualty insurance license.
Minimum of 2 years of experience in customer retention, preferably in the insurance industry.
Strong understanding of property and casualty insurance products and services.
Excellent communication and interpersonal skills, with a focus on relationship-building.
Ability to handle client concerns and provide effective solutions.
Strong problem-solving skills and attention to detail.
Ability to work both independently and as part of a team.

If you are a proactive, customer-focused individual with a passion for property and casualty insurance and client retention, we encourage you to apply today!

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FAQs About Licensed Insurance Customer Service Rep Jobs at Noffsinger Insurance Agency

What is the work location for this position at Noffsinger Insurance Agency?

This job at Noffsinger Insurance Agency is located in Muskegon, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Noffsinger Insurance Agency?

Candidates can expect a pay range of $40,000 and $60,000 per year.

What employment applies to this position at Noffsinger Insurance Agency?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Noffsinger Insurance Agency?

You can apply for this role at Noffsinger Insurance Agency either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.