Licensed Insurance Customer Service Representative

Otto Insurance GroupMount Vernon, Ohio

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Overview

Schedule

Full-time

Career level

Entry-level

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

About Us:

Otto Insurance Group is a growing insurance agency committed to delivering outstanding customer service and tailored insurance solutions. We value integrity, professionalism, and building strong relationships with our clients.

Job Summary:

We’re seeking a Licensed Insurance Customer Service Representative to join our team. In this role, you’ll support our clients by addressing inquiries, processing policy changes, resolving issues, and ensuring client satisfaction. You’ll work closely with agents and underwriters to provide excellent service and build lasting client relationships.

Responsibilities:

Handle inbound and outbound customer service calls and emails
Assist clients with policy inquiries, coverage options, billing questions, and claims processes
Process policy endorsements, renewals, cancellations, and payments
Maintain accurate records in agency management systems
Work with agents to follow up on leads, cross-sell, and upsell insurance products
Ensure compliance with state and federal regulations
Resolve client concerns quickly and professionally
Provide support during audits and maintain documentation

Qualifications:

Active insurance license (Property & Casualty)
Minimum [1-2] years of customer service experience in an insurance setting
Strong knowledge of insurance products, coverages, and procedures
Excellent verbal and written communication skills
Proficient in Microsoft Office and insurance agency management software
Detail-oriented with strong organizational skills

Benefits:

Competitive salary
Health, dental, and vision insurance
Simple IRA with company match
Paid time off and holidays
Ongoing training and licensing support
Friendly and supportive team environment

How to Apply:

Submit your resume and a brief cover letter to mbetts@otto-ins.com. Please include your active license details.

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FAQs About Licensed Insurance Customer Service Representative Jobs at Otto Insurance Group

What is the work location for this position at Otto Insurance Group?

This job at Otto Insurance Group is located in Mount Vernon, Ohio, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Otto Insurance Group?

Employer has not shared pay details for this role.

What employment applies to this position at Otto Insurance Group?

Otto Insurance Group lists this role as a Full-time position.

What experience level is required for this role at Otto Insurance Group?

Otto Insurance Group is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at Otto Insurance Group?

You can apply for this role at Otto Insurance Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.