Licensed Optician - Optical Specialist

National VisionAlcoa, TN

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Vision Insurance

Job Description

The Optical Specialist is customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

Essential Functions:

Create an Exceptional Customer Experience

Deliver warm, confident, and personalized service at every stage of the visit
Guide customers through eyewear selection, final fitting, and product education
Ensure customers leave feeling confident in both their eyewear and their experience

Support Clinical & In Store Flow

Assist with patient flow and pre exam screenings to support Optometrists
Help ensure smooth transitions between exam, finish, and pickup moments
Serve as a calm, knowledgeable presence throughout the customer journey

Own Finish & Quality Excellence

Perform finishing work including final adjustments, inspections and quality checks
Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
Prepare orders for pickup and deliver polished, brand aligned handoff

Operate with Precision & Care

Support order entry, tracking, and timely completion
Maintain organized, clean, and efficient finish and retail areas
Identify and resolve quality or service issues proactively

Bring the Brand to Life

Model Eyeglass World service standards, tone, and behaviors in every interaction
Uphold visual, experiential, and operational brand standards in the store
Partner with the store team to deliver a consistent and elevated experience

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FAQs About Licensed Optician - Optical Specialist Jobs at National Vision

What is the work location for this position at National Vision?

This job at National Vision is located in Alcoa, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at National Vision?

Employer has not shared pay details for this role.

What employment applies to this position at National Vision?

National Vision lists this role as a Full-time position.

What experience level is required for this role at National Vision?

National Vision is looking for a candidate with "Senior-level" experience level.

What benefits are offered by National Vision for this role?

National Vision offers Vision Insurance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at National Vision?

You can apply for this role at National Vision either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.