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Live Chat Agent

ADF Medical Services Inc.Carson, CA
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Overview

Schedule
Full-time
Part-time
Career level
Senior-level
Remote
Remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

JOB OPENING — Live Chat AgentADF Medical Services Inc.

We're hiring an energetic and professional Live Chat Agent to deliver real-time support to our patients and clients online. If you're a fast typist with a friendly attitude and strong written communication skills — this role is perfect for you.

Role: Live Chat Agent

Department: Customer Support & Patient Services

Location: Fully Remote 🕐 Type: Full-Time / Part-Time

Requirements

What You'll Do:

  • Respond to patient and client inquiries instantly through our live chat system
  • Provide helpful and accurate information on services, appointments, billing, and support
  • Manage multiple live chat conversations simultaneously with speed and professionalism
  • Log and document all chat interactions accurately in our CRM system
  • Identify and escalate urgent or unresolved issues to the appropriate team
  • Deliver a consistently positive and professional patient experience in every chat
  • Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times

Benefits

What We Offer:

  • Competitive pay
  • Health, dental & vision benefits (full-time employees)
  • Paid time off & paid holidays
  • Flexible shift options including evenings and weekends
  • Supportive team environment and ongoing coaching
  • Career growth and advancement opportunities within ADF Medical Services

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FAQs About Live Chat Agent Jobs at ADF Medical Services Inc.

What is the work location for this position at ADF Medical Services Inc.?
This job at ADF Medical Services Inc. is located in Carson, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at ADF Medical Services Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at ADF Medical Services Inc.?
ADF Medical Services Inc. lists this position under the following employment categories:
  • Full-time
  • Part-time
What experience level is required for this role at ADF Medical Services Inc.?
ADF Medical Services Inc. is looking for a candidate with "Senior-level" experience level.
Does ADF Medical Services Inc. allow remote work for this role?
Yes, this position at ADF Medical Services Inc. supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by ADF Medical Services Inc. for this role?
ADF Medical Services Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at ADF Medical Services Inc.?
You can apply for this role at ADF Medical Services Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.