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Live Chat Support-Fulltime/Parttime

ADF Medical Services Inc.Raleigh, NC
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Overview

Schedule
Alternate-schedule
Flexible-schedule
Full-time
Part-time
Career level
Senior-level
Remote
Remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

JOB OPENING — Live Chat Support (Full-Time/Part-Time)ADF Medical Services Inc.

We're hiring a responsive and professional Live Chat Support agent to assist our patients and clients through our digital chat platform in real time. Whether you're looking for full-time stability or part-time flexibility — we have a schedule that works for you. If you're a fast typist with great written communication skills and a passion for helping people — this role is for you.

Role: Live Chat Support Agent (Full-Time/Part-Time)

Department: Customer Support & Patient Services 📍 Location: Fully Remote 🕐 Type: Full-Time / Part-Time / Flexible Hours

Requirements

What You'll Do:

  • Respond instantly to patient and client inquiries through our live chat platform
  • Provide accurate and helpful information on services, appointments, billing, and support
  • Manage multiple live chat conversations simultaneously with speed and professionalism
  • Log and document all chat interactions accurately in our CRM system
  • Identify and escalate urgent or unresolved issues to the appropriate team promptly
  • Deliver a consistently warm and professional patient experience in every chat
  • Follow all company communication guidelines and service quality standards
  • Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times

Benefits

What We Offer:

  • Competitive pay for both full-time and part-time schedules
  • Health, dental & vision benefits (full-time employees)
  • Paid time off & paid holidays
  • Flexible shift options including evenings and weekends
  • 100% remote — work from anywhere
  • Supportive team environment and ongoing coaching
  • Clear career growth path within ADF Medical Services

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FAQs About Live Chat Support-Fulltime/Parttime Jobs at ADF Medical Services Inc.

What is the work location for this position at ADF Medical Services Inc.?
This job at ADF Medical Services Inc. is located in Raleigh, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at ADF Medical Services Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at ADF Medical Services Inc.?
ADF Medical Services Inc. lists this position under the following employment categories:
  • Alternate-schedule
  • Flexible-schedule
  • Full-time
  • Part-time
What experience level is required for this role at ADF Medical Services Inc.?
ADF Medical Services Inc. is looking for a candidate with "Senior-level" experience level.
Does ADF Medical Services Inc. allow remote work for this role?
Yes, this position at ADF Medical Services Inc. supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by ADF Medical Services Inc. for this role?
ADF Medical Services Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Career Development, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at ADF Medical Services Inc.?
You can apply for this role at ADF Medical Services Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.