LN Venues, Regional Assistant Box Office Manager - Saratoga Performing Arts Center (SPAC)

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE ROLE

Live Nation is seeking a qualified Regional Assistant Box Office Manager to assist with ticketing operations for concert venues in multiple locations around the New England/Upstate NY Region. This detail-oriented position requires excellent organizational skills, professional interaction with management personnel, partners, clients of all levels, an ability to work efficiently, accurately and effectively under pressure, and ability to complete and prioritize tasks in a timely manner.  The ideal candidate will have proven experience in various ticketing software, staff management, and guest relations. 

This position will assist in managing the day-to-day operations of the Box Office department within the scope of generally accepted practices and procedures for Live Nation owned & operated venues, as necessary.  This person will be required to be on site during Live Nation promoted shows at the Saratoga Performing Arts Center (SPAC).

WHAT THIS ROLE WILL DO

Core Duties

• On Site, Night of Show management of the box office at SPAC for Live Nation promoted shows
• Serve as a Ticketing contact for events at the venue(s)/locations assigned
• Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
• Partner with Box Office Manager on training, scheduling, and night of show supervision of Box Office personnel
• Partner with Box Office Manager in ensuring Box Office staff adheres to the company’s ticket operations policies and procedures
• Collaborate with Box Office Managers, internal departments and external event personnel to ensure all ticketing needs are addressed
• Manage nightly Box Office operations during events (Ticket Sales, Reporting, ticket scanning, problem resolution etc.)
• Create a positive & collaborative working environment and maintain staff morale
• Ensure the Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise
• Facilitate open communication with the Box Office Managers, staff, and all other venue departments

Event Management Duties

• Partner with the Box Office Managers within the region to build and maintain events for the venue(s) or locations assigned within the appropriate ticketing software.
• Partner with the Box Office Managers, talent buyers, tour personnel, and internal staff, as necessary, with event programming, reporting, ticket holds, and other ticketing details
• Partner with the Box Office Managers, Marketing, Production, Talent, artist management, and label representatives to set up events, place holds, process orders, and release tickets in a timely fashion
• Partner with the Box Office Managers on monitoring of ticket inventory
• Collaborate with the Pricing team to monitor and dynamically price tickets to maximize revenue
• Partner with Ancillary Product team, Box Office Managers and Venue General Managers to create and optimize ancillary products to drive incremental revenue
• Ensure ADA Compliant Ticketing Practices

Accounting/Financial Duties

• Partner with the Box Office Managers to maintain accurate Box Office accounting records and archives in coordination with Box Office Manager and other stakeholders
• Partner with Box Office Managers to ensure venue Box Office staff adheres to the company’s policies and procedures
• Partner with the Box Office Managers to perform Box Office safe reconciliation, prepare deposits, and run all daily financial reporting
• Actively participate in event settlements, as needed

Other Duties

• Partner with the Box Office Managers on monitoring all ticketing software and hardware and report any issues immediately
• Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.
• Keep current with all key ticketing trends in the entertainment industry
• Attend all relevant meetings, discussions, and conferences as the venue’s ticketing lead
• Assist in the accurate and timely flow of event and general venue information both intra-departmentally, and to the public
• Any additional duties as assigned by leadership

WHAT THIS PERSON WILL BRING

Required Qualifications:

• Proven experience in box office or ticketing management
• Availability to work a flexible schedule, including days, nights, weekends, and holidays
• Willingness and ability to travel as needed
• Demonstrated proficiency in cash handling
• Strong leadership, management, and customer service skills
• Appreciation and respect for diverse cultures, music genres, and artistic expressions
• High school diploma or equivalent
• Hands-on experience in live event operations
• Proficiency in Microsoft Office applications (Outlook, PowerPoint, Word, Excel, etc.)

Preferred Qualifications:

• In-depth knowledge of ticketing systems, especially Ticketmaster Host, Archtics, AccountManager, and the TM1 product suite
• Advanced skills in Microsoft Office applications
• Strong organizational abilities, including prioritization, multitasking, and time management
• Professional communication skills and email etiquette

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

Pay is based on a number of factors including market location, qualifications, skills, and experience.