Loan Application Analyst

PSECUState College, PA

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Job Description

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...

The Loan Application Analyst provides superior service to all member callers by assisting with phone loan application entry, providing product knowledge, and processing loan applications.

Schedule: Monday, Tuesday, Thursday, Friday 10:00am- 6:00pm, every Saturday 8:00am- 4:00pm with every Wednesday off, in office every Tuesday.

In this position, you will

Member Calls and Queries: Answer incoming calls promptly and provide accurate, satisfactory answers to member queries and concerns. Assist members via email or other communication channels as needed. Call members to inform them about new products, services, and policies. Provide information on loan options, terms, and conditions. Guide members through troubleshooting, navigating the company website, or using products/services.
Loan Underwriting: Evaluate loan applications, verifying information provided by applicants. Determine risks associated with lending to members based on their credit history and financial status. Review file documentation for completeness and accuracy. Verify applicant history with credit bureaus and other agencies to facilitate loan approval or denial.
De-escalation and Conflict Resolution: De-escalate situations involving dissatisfied members, offering patient assistance and support. Handle member complaints professionally and efficiently.
Training and Collaboration: Assist in training new employees, ensuring they understand policies. Collaborate with other departments to improve overall service.
Quality and Efficiency: While meeting quantity goals is essential, maintain a focus on call quality. Efficiently manage call time without compromising the quality of interactions.
Meeting call targets: Make a predetermined number of outbound calls per hour, as outlined by management. Understand that achieving these targets directly impacts team performance and overall department success. Strive to consistently meet or surpass the monthly call expectation.
Other duties as assigned.

Qualifications:

High School (Required)

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FAQs About Loan Application Analyst Jobs at PSECU

What is the work location for this position at PSECU?

This job at PSECU is located in State College, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at PSECU?

Employer has not shared pay details for this role.

What employment applies to this position at PSECU?

PSECU lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at PSECU?

PSECU is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at PSECU?

You can apply for this role at PSECU either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.