Loan Support Specialist (Client Support Specialist)

Job Summary

The Loan Support Specialist is responsible for supporting commercial customers by providing direct administrative support to the lending staff and playing a critical role in the execution of the Bank credit and lending process. As a Loan Support Specialist you will interact, support, and build relationships with a variety of internal partners and external clients. This is the perfect opportunity to become acquainted with our commercial banking products and services. An ability to work in a fast-paced environment, adaptability to change, desire to learn new skills, an affinity for teamwork and a passion for providing excellent customer service are keys to success.

Essential Functions

Employees must be able to perform the essential functions of this position satisfactorily or make a request for reasonable accommodations as needed.

Loan Documentation & Processing

• Prepare, review, and verify commercial loan documentation for accuracy and completeness.
• Coordinate loan closings with bankers, attorneys, clients, and internal loan operations team.
• Ensure proper execution of promissory notes, security agreements, guarantees, collateral documents, and other supporting documentation.

Credit & Underwriting Support

• Assist bankers in gathering financial statements, tax returns, borrowing base certificates, compliance certificates, and other supporting documentation.
• Review loan approval terms to ensure documentation aligns with credit authorization.
• Track loan covenants, ticklers, borrowing base certificates, and other financial reporting requirements.

Compliance & Risk Management

• Ensure adherence to internal credit policies and regulatory requirements.
• Maintain proper documentation for audits and regulatory examinations.
• Monitor insurance, UCC filings, collateral perfection, and lien positions.

Loan Servicing & Maintenance

• Process loan modifications, renewals, extensions, and payoffs.
• Manage escrow accounts and payment applications, as well as pricing grid changes.
• Respond to internal and external inquiries regarding loan accounts.
• Order appraisals, environmental reports, field exams, credit reports, good standing certificates, and other reporting as needed.
• Ensure file reporting requirements are accurately imaged on the system.

Reporting & Administration

• Maintain accurate loan files (electronic and physical).
• Generate portfolio and pipeline reports as required.
• Support quality control reviews and portfolio monitoring.

Other Functions

• Order branch-specific office supplies.
• Order promotional materials from the company store.

Education & Experience

• Associate or bachelor's degree in finance, Business Administration, Accounting, or related field (preferred).
• 5+ years of experience in commercial loan operations or banking support.
• Supported commercial loan closings typically ranging from $1MM to $20MM, ensuring accurate documentation, compliance, and timely processing.
• Knowledge of commercial loan documentation and credit processes.
• Familiarity with UCC filings, collateral documentation, and loan systems.
• Strong attention to detail and organizational skills.

We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:

• Health Insurance-Dacotah Bank pays 100% of the premium, family and individual coverage
• Dental Insurance-Dacotah Bank pays 100% of the premium, family and individual coverage
• Health Savings Account
• Life Insurance for the employee and family
• Paid Vacation and Sick Time
• Retirement Plan Options
• Additional Perks and Benefits