Lobby/Public Attendant

Lobby/Public Area Attendant

Role Overview: The Public Area Attendant is a key ambassador of the resort’s first impression. You are responsible for maintaining the immaculate condition of all public spaces, ensuring that our lobbies, restrooms, and amenities remain welcoming and pristine for our guests and members.

Essential Job Functions:

• Public Area Excellence: Maintain the cleanliness and organization of all hotel lobbies, public hallways, entryways (interior and exterior), and the Business Center.
• Facility Sanitation: Ensure all restroom facilities are sanitized throughout the day and consistently stocked with necessary supplies.
• Pool & Amenity Care: Monitor and stock pool towels and maintain the cleanliness of poolside restrooms and common areas.
• Office & Back-of-House Maintenance: Provide regular cleaning services for designated administrative office areas.
• Safety & Vigilance: Proactively identify and report any engineering or maintenance issues to supervisors. Strictly adhere to all safety practices and remain alert to the well-being of guests, members, and associates.
• Interdepartmental Support: Work cooperatively with other departments and assist the Housekeeping team with guest room turnovers when business levels require.
• Resource Management: Assist with inventory control and ensure cleaning supplies are used efficiently and stored properly.

Minimum Qualifications:

• Licensure: Must possess a valid driver’s license with a satisfactory Motor Vehicle Record (MVR) for insurance purposes.
• Education: High school diploma or equivalent.
• Communication: Ability to speak and understand the English language to effectively assist guests and team members.
• Professional Standards: Commitment to maintaining uniform standards, including required slip-resistant, enclosed-toe, and enclosed-heel footwear.
• Confidentiality: Must maintain a high standard of discretion and confidentiality regarding guest and resort information.

Associate Benefits

At Horseshoe Bay Resort, we take care of our team. All associates enjoy a robust perks package designed to support your lifestyle and professional growth:

• Housing & Transport: Associate housing and convenient shuttle services are available.
• Dining: Weekly meal subsidies and generous discounts at resort retail and dining outlets.
• Resort Perks: Complimentary golf and amenity privileges (subject to occupancy and business levels).
• Travel: Exclusive discounted rates at over 100 Crescent Hotels & Resorts properties nationwide.

Full-Time associates are also eligible for:

• Comprehensive Insurance: Premium Medical, Dental, and Vision plans.
• Added Protection: Specialized Critical Illness and Accident insurance plans.
• Associate Support: Access to the Associate Relief Fund for peace of mind.

Note: This job description outlines the primary duties of the role, but is not an exhaustive list. Management reserves the right to assign additional tasks as business needs evolve. This document does not constitute an employment contract; employment remains "at-will."